# Form Drop Out Analysis **URL:** \ **Category:** Lead Capture Tools\ **Tags:** forms\ **Created:** [April 21, 2025, 8:03am UTC](https://community.hubspot.com/t/form-drop-out-analysis/130210 "2025-04-21T08:03:05Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![ragriffiths2009](https://avatars.discourse-cdn.com/v4/letter/r/9fc348/32.png) [@ragriffiths2009](https://community.hubspot.com/u/ragriffiths2009)\ **Post date:** [April 21, 2025, 8:03am UTC](https://community.hubspot.com/t/form-drop-out-analysis/130210/1 "2025-04-21T08:03:05Z")
Is there a way in which we can see what step someone drops out of a form? Currently the set analytics are; Page Visitis, Visible On Screen, Interacted, Submitted. Currently, we have an average of 25% interaction rate to submitted, however with some of out forms being 1 step, and others being 6, I would like to know what exact step are people dropping out to see the major pain points. Thanks ---
**Author:** ![RubenBurdin](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rubenburdin/32/75212_2.png) [@RubenBurdin](https://community.hubspot.com/u/RubenBurdin)\ **Post date:** [April 21, 2025, 1:30pm UTC](https://community.hubspot.com/t/form-drop-out-analysis/130210/2 "2025-04-21T13:30:28Z")
Hi @ragriffiths2009 yeah this one comes up a lot when you’re trying to optimize longer forms — and unfortunately, HubSpot doesn’t natively give you field-level drop-off analytics or step tracking for multi-step forms. The built-in analytics (like Viewed, Interacted, Submitted) are helpful, but they won’t tell you where someone bailed inside the form itself. That said, you’ve got a couple decent options depending on how you’ve built the form. If you’re using a custom multi-step form (not the default HubSpot form module), you can track drop-off by firing a custom event (or just logging a browser console action) every time someone reaches a new step — like “Step 2 Viewed” or “Step 3 Started.” You can then store that in localStorage or push to a custom event API. If you want to stay inside the HubSpot ecosystem, the other option is to use **custom behavioral events** (if you’re on Marketing Hub Enterprise). You’d track each step with a custom event tied to button clicks or field focus. It’s a bit of setup, but it works. For basic visibility though, a quick win is to set up a heatmap or session recording tool (like Hotjar or Microsoft Clarity). That’ll show you where users pause, scroll, click away, or drop mid-flow. I know it’s not ideal that HubSpot doesn’t do this natively, especially for longer forms, but if you’re seeing a big gap between interaction and submission, adding step-level tracking (even with lightweight JS or GTM) is the best way to see what’s actually blocking users. Let me know how your forms are built — I can suggest a tracking setup that fits better if they’re embedded, native, or custom-coded. Hope it helps ![RubenB_0-1744951380316.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/a/a3b971f388794f90704ee697c25d92cf1613f49a.png) **[Ruben Burdin](https://www.linkedin.com/in/ruben-burdin/)** **Real-Time Data Sync Between any CRM or Database | Founder @[Stacksync](https://www.stacksync.com/) (YC W24)** ---
**Author:** ![RBCook](https://avatars.discourse-cdn.com/v4/letter/r/f4b2a3/32.png) [@RBCook](https://community.hubspot.com/u/RBCook)\ **Post date:** [October 8, 2025, 4:35pm UTC](https://community.hubspot.com/t/form-drop-out-analysis/130210/3 "2025-10-08T16:35:45Z")
Good feedback - btw Clarity has launched on the marketplace and you can now push Session replays to the Timeline! > **[HubSpot Marketplace](https://ecosystem.hubspot.com/marketplace/listing/microsoft-clarity)** ---
**Author:** ![DianaGomez](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dianagomez/32/48035_2.png) [@DianaGomez](https://community.hubspot.com/u/DianaGomez)\ **Post date:** [April 21, 2025, 1:33pm UTC](https://community.hubspot.com/t/form-drop-out-analysis/130210/4 "2025-04-21T13:33:33Z")
Hi @ragriffiths2009, Thanks for reaching out to the Community! Thanks for the helpful insights, @RubenBurdin! Just to add, the ability to track form drop-off at each step has been already suggested. I recommend upvoting the existing idea: [Adding drop-off rates to Forms Analysis](https://community.hubspot.com/t5/HubSpot-Ideas/Adding-drop-off-rates-to-Forms-Analysis/idi-p/950400) to show your support. This ensures you’ll receive any updates on its progress. Best, Diana ---
**Author:** ![TheChrisLambert](https://avatars.discourse-cdn.com/v4/letter/t/4da419/32.png) [@TheChrisLambert](https://community.hubspot.com/u/TheChrisLambert)\ **Post date:** [June 6, 2025, 3:24pm UTC](https://community.hubspot.com/t/form-drop-out-analysis/130210/5 "2025-06-06T15:24:32Z")
As someone pretty new to Hubspot and who has heard so much about how incredible it is, not having what seems like a basic form feature is pretty insane and disappointing.