# Following Tutorial and Blocked Before Test Over **URL:** \ **Category:** Email Deliverability\ **Tags:** free\ **Created:** [October 23, 2023, 9:52am UTC](https://community.hubspot.com/t/following-tutorial-and-blocked-before-test-over/92362 "2023-10-23T09:52:18Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![CG96](https://avatars.discourse-cdn.com/v4/letter/c/3ec8ea/32.png) [@CG96](https://community.hubspot.com/u/CG96)\ **Post date:** [October 23, 2023, 9:52am UTC](https://community.hubspot.com/t/following-tutorial-and-blocked-before-test-over/92362/1 "2023-10-23T09:52:18Z")
I am using and email address to test, I never give my actual email address out until I am sure I would like to associate with a company. This email address is one from icloud and relays back to my own. While setting up and running through the tutorial I was guided to do a lot of steps which I did. When it got to the email portion I wasn’t even able to send one email out before I was blocked. I have associated my own domain to my account but I do not have a website set up for this domain yet. I have no idea how I can be blocked with one email when I followed the steps. How can a single email get a product to block you? I am getting a bit worried that I am always going to have to be on the forum to keep basic functionality if I choose to keep using the product. Someone I spoke to said “I will advice you to create another account with another working domain as i can see it doesn’t work” although I don’t want to use another domain, I want to use this one. I also don’t want to be creating new accounts every time hubspot blocks me. If anyone could help me figure out what to do or check I’d really appreciate it. ---
**Author:** ![TomM2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tomm2/32/70887_2.png) [@TomM2](https://community.hubspot.com/u/TomM2)\ **Post date:** [October 23, 2023, 10:31am UTC](https://community.hubspot.com/t/following-tutorial-and-blocked-before-test-over/92362/2 "2023-10-23T10:31:17Z")
Hey @CG96 could you share a bit more information on where you’re being blocked? Is this sending a marketing email? Is there a specific error you’re seeing? ---
**Author:** ![CG96](https://avatars.discourse-cdn.com/v4/letter/c/3ec8ea/32.png) [@CG96](https://community.hubspot.com/u/CG96)\ **Post date:** [October 23, 2023, 11:14am UTC](https://community.hubspot.com/t/following-tutorial-and-blocked-before-test-over/92362/3 "2023-10-23T11:14:09Z")
Hey TomM2. Apologies for the shoddy terminology on my side, I am just setting it up so hopefully I’m not making it harder. I have attached two screenshots to show what it is I’m seeing. The one shows the domain is null and the other shows the block message. Thanks in advance. ![Screenshot 2023-10-23 at 13.10.41.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/a/d/adad7659964942b1043a2d6dcd260761961fe487.png) domain error ![Screenshot 2023-10-23 at 13.13.43.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/5/d5888cc0076a7cd97d0fb0989d4c7832a2bbfc4b.png) error message ---
**Author:** ![TomM2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tomm2/32/70887_2.png) [@TomM2](https://community.hubspot.com/u/TomM2)\ **Post date:** [October 23, 2023, 3:14pm UTC](https://community.hubspot.com/t/following-tutorial-and-blocked-before-test-over/92362/4 "2023-10-23T15:14:39Z")
Thanks @CG96 that helps! What I would assume this is is just that the verification email wasn’t clicked, did you receive a verification email from HubSpot? ---
**Author:** ![CG96](https://avatars.discourse-cdn.com/v4/letter/c/3ec8ea/32.png) [@CG96](https://community.hubspot.com/u/CG96)\ **Post date:** [October 26, 2023, 10:42am UTC](https://community.hubspot.com/t/following-tutorial-and-blocked-before-test-over/92362/5 "2023-10-26T10:42:48Z")
Thanks for the reply. I checked my inbox to see if I have missed anything and found the following 3 emails. ![Screenshot 2023-10-26 at 12.39.53.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/b/bf67224414e79e33db9306832fa81921dee150a8.png) The oldest shows a code which was to verify, I believe this is the first to open the account ![Screenshot 2023-10-26 at 12.38.06.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/7/d/7d8966800b498a00f545b4f9deb20feb89070a13.png) The second shows that I received the error ![Screenshot 2023-10-26 at 12.37.37.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/a/6/a6aab12233439e0714dca2957ac237460a01ca1f.png) The final was an appeal I believe but I’m yet to hear back in a week I have now added a phone number to the system too but it remains blocked. How do I go about kicking off a fresh verification email? There wasn’t anything in SPAM so I assume I need to redo the verification? ---
**Author:** ![TomM2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tomm2/32/70887_2.png) [@TomM2](https://community.hubspot.com/u/TomM2)\ **Post date:** [October 26, 2023, 12:53pm UTC](https://community.hubspot.com/t/following-tutorial-and-blocked-before-test-over/92362/6 "2023-10-26T12:53:58Z")
If you navigate to settings \> users can you see a link in here to resend the verification email? ---
**Author:** ![CG96](https://avatars.discourse-cdn.com/v4/letter/c/3ec8ea/32.png) [@CG96](https://community.hubspot.com/u/CG96)\ **Post date:** [October 27, 2023, 2:57pm UTC](https://community.hubspot.com/t/following-tutorial-and-blocked-before-test-over/92362/7 "2023-10-27T14:57:54Z")
Thanks Tom, I ended up deleting the user I had added and added a new one altogether. I then went through the verification process and everything seemed okay. After logging in as the original account, I saw the following message. ![Screenshot 2023-10-27 at 16.58.23.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/0/402333e5dba00bcb8c9e12db60def86cee83797c.png) Am I jumping the gun or does this mean that it can’t be fixed? ---
**Author:** ![TomM2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tomm2/32/70887_2.png) [@TomM2](https://community.hubspot.com/u/TomM2)\ **Post date:** [November 1, 2023, 3:35pm UTC](https://community.hubspot.com/t/following-tutorial-and-blocked-before-test-over/92362/8 "2023-11-01T15:35:37Z")
Hey @CG96 I haven’t seen that before, but from the text it does seem like it can’t be appealed since they couldn’t verify your info. ---
**Author:** ![CG96](https://avatars.discourse-cdn.com/v4/letter/c/3ec8ea/32.png) [@CG96](https://community.hubspot.com/u/CG96)\ **Post date:** [November 2, 2023, 7:54am UTC](https://community.hubspot.com/t/following-tutorial-and-blocked-before-test-over/92362/9 "2023-11-02T07:54:51Z")
Appreciate the answer Tom, back to the drawing board then. ---
**Author:** ![CG96](https://avatars.discourse-cdn.com/v4/letter/c/3ec8ea/32.png) [@CG96](https://community.hubspot.com/u/CG96)\ **Post date:** [November 1, 2023, 11:09am UTC](https://community.hubspot.com/t/following-tutorial-and-blocked-before-test-over/92362/10 "2023-11-01T11:09:59Z")
Hi @TomM2 Thanks again for your help I really appreciate it. Do you think that Would you just start again if it were you? Like my last reply shows, it looks really bleak to me.