# Following multiple conversations within the same ticket

**URL:** <https://community.hubspot.com/t/following-multiple-conversations-within-the-same-ticket/54035>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [March 29, 2022, 7:19pm UTC](https://community.hubspot.com/t/following-multiple-conversations-within-the-same-ticket/54035 "2022-03-29T19:19:46Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Stijn10](https://avatars.discourse-cdn.com/v4/letter/s/b9e5f3/32.png) [@Stijn10](https://community.hubspot.com/u/Stijn10)\
**Post date:** [March 29, 2022, 7:19pm UTC](https://community.hubspot.com/t/following-multiple-conversations-within-the-same-ticket/54035/1 "2022-03-29T19:19:46Z")

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When communicating with a customer within a service ticket, we often have a seperate communication line towards a supplier or other external party.  
For example: to order parts, discuss waranty, etc.

It would be covenient to have both conversations within the same ticket for a total overview of the status of the ticket, but without the supplier thread impacting the customer thread.  
For example: automatic changing pipeline status, workflow, etc.

- Also a way to quickly filter the ‘supplier’ threads from the ticket contact
- Add attachments, previously send by customer, directly to a new e-mail towards the supplier

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**Author:** ![ECronvall](https://avatars.discourse-cdn.com/v4/letter/e/3bc359/32.png) [@ECronvall](https://community.hubspot.com/u/ECronvall)\
**Post date:** [May 27, 2024, 12:57pm UTC](https://community.hubspot.com/t/following-multiple-conversations-within-the-same-ticket/54035/2 "2024-05-27T12:57:14Z")

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I agree, I need this! To be able to add a mail-thread with one contact, to an already created ticket that involves a mail-thread with another contact.

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**Author:** ![PBosma](https://avatars.discourse-cdn.com/v4/letter/p/b5e925/32.png) [@PBosma](https://community.hubspot.com/u/PBosma)\
**Post date:** [August 14, 2025, 8:24am UTC](https://community.hubspot.com/t/following-multiple-conversations-within-the-same-ticket/54035/3 "2025-08-14T08:24:17Z")

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I’ve created an idea that is similar to this one: [https://community.hubspot.com/t5/HubSpot-Ideas/Option-to-add-e-mails-from-a-third-party-as-a-comment-based-on-a/idi-p/1185646](https://community.hubspot.com/t5/HubSpot-Ideas/Option-to-add-e-mails-from-a-third-party-as-a-comment-based-on-a/idi-p/1185646)