Currently, HubSpot email open tracking does not work in the New Outlook for Mac. The error shown on the add-in is “Unable to add tracking to your email”.
According to your help documentation, this happens because Outlook attaches the HubSpot tracking pixel via CID instead of inserting it into the email body. This prevents tracking from working.
The recommended workaround is to revert to Legacy Outlook for Mac, but this is not ideal as many users prefer the features and interface of the new version.
Why this matters:
- Many Mac users rely on the New Outlook for daily work
- Open tracking is a key HubSpot feature for sales and marketing
- The current workaround reduces productivity and disrupts workflows
Request:
Please work with Microsoft to ensure the HubSpot tracking pixel functions correctly in New Outlook for Mac so that open tracking is supported without reverting to the legacy version.