# Fix DNS record errors

**URL:** <https://community.hubspot.com/t/fix-dns-record-errors/87449>\
**Category:** Blog, Website & Page Publishing\
**Tags:** how-to\
**Created:** [August 14, 2023, 7:54pm UTC](https://community.hubspot.com/t/fix-dns-record-errors/87449 "2023-08-14T19:54:38Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![JN31](https://avatars.discourse-cdn.com/v4/letter/j/8c91f0/32.png) [@JN31](https://community.hubspot.com/u/JN31)\
**Post date:** [August 14, 2023, 7:54pm UTC](https://community.hubspot.com/t/fix-dns-record-errors/87449/1 "2023-08-14T19:54:38Z")

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Thank you all in advance. Have tried multiple times and confirmed with google/whatsmydns that my DNS records are live but have not been able to connect my hub with google domain.

My record type is A and not CNAME that is found in help articles.

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**Author:** ![danmoyle](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/danmoyle/32/91166_2.png) [@danmoyle](https://community.hubspot.com/u/danmoyle)\
**Post date:** [August 14, 2023, 9:03pm UTC](https://community.hubspot.com/t/fix-dns-record-errors/87449/2 "2023-08-14T21:03:01Z")

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@JN31 are you connecting subdomains or a main domain to HubSpot?

- [Differences Among A, CNAME, ALIAS, and URL records](https://support.dnsimple.com/articles/differences-between-a-cname-alias-url/#:~:text=The%20A%20record%20maps%20a,other%20records%20on%20that%20name.)
- [HubSpot A record or CNAME](https://community.hubspot.com/t5/Blog-Website-Page-Publishing/what-about-the-quot-A-quot-DNS-record-SiteGround/m-p/672413#:~:text=If%20you%20connect%20your%20root,show%20you%20a%20CNAME%20record.) (“If you connect your root domain to HubSpot, the HubSpot UI will show you the IP address you need to set in your A-record. If you only connect a subdomain, it will show you a CNAME record.” h/t @Teun )

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**Author:** ![JN31](https://avatars.discourse-cdn.com/v4/letter/j/8c91f0/32.png) [@JN31](https://community.hubspot.com/u/JN31)\
**Post date:** [August 15, 2023, 12:07pm UTC](https://community.hubspot.com/t/fix-dns-record-errors/87449/3 "2023-08-15T12:07:30Z")

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Hi Dan,

Appreciate the info regarding different types of records, but really just want the website live.  
I have communicated with google domain and confirmed that I added the DNS information correctly and the issue is on Hub’s side.  
How do I escalate to a human that will fix vs share another article?

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**Author:** ![danmoyle](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/danmoyle/32/91166_2.png) [@danmoyle](https://community.hubspot.com/u/danmoyle)\
**Post date:** [August 15, 2023, 12:15pm UTC](https://community.hubspot.com/t/fix-dns-record-errors/87449/4 "2023-08-15T12:15:53Z")

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@JN31 so, I’m a fellow HubSpot user, not a HubSpot employee. Just for clarification on my end. I work for a solutions partner, and clients hire us to help them with HubSpot.

So you’re launching a full website in HubSpot, is that correct? Because that, and the difference between the types of records, both matter.

Which Hub + Tier do you have?

Depending on what you have, you may have access to HubSpot Support. That’s the best way to get a human to help. Otherwise, it’s help articles and community posts.