# First Contact Resolution Rate

**URL:** <https://community.hubspot.com/t/first-contact-resolution-rate/101193>\
**Category:** Tips, Tricks & Best Practices\
**Tags:** enterprise\
**Created:** [February 27, 2024, 1:29pm UTC](https://community.hubspot.com/t/first-contact-resolution-rate/101193 "2024-02-27T13:29:23Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![jstntym42](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jstntym42/32/99541_2.png) [@jstntym42](https://community.hubspot.com/u/jstntym42)\
**Post date:** [October 10, 2025, 8:14pm UTC](https://community.hubspot.com/t/first-contact-resolution-rate/101193/8 "2025-10-10T20:14:06Z")

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There is now an FCR ticket property. I’m not sure when this was added. I stumbled across it in the Help Desk under Coaching\>One Touch Tickets. It seems to work as expected.

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_[View the full topic](https://community.hubspot.com/t/first-contact-resolution-rate/101193)._