# First Contact Resolution Rate

**URL:** <https://community.hubspot.com/t/first-contact-resolution-rate/101193>\
**Category:** Tips, Tricks & Best Practices\
**Tags:** enterprise\
**Created:** [February 27, 2024, 1:29pm UTC](https://community.hubspot.com/t/first-contact-resolution-rate/101193 "2024-02-27T13:29:23Z")\
**Posts on this page:** 1\
**Showing post:** 3

<div class="post-metadata">

**Author:** ![mjscanlan](https://avatars.discourse-cdn.com/v4/letter/m/f14d63/32.png) [@mjscanlan](https://community.hubspot.com/u/mjscanlan)\
**Post date:** [February 11, 2025, 4:07am UTC](https://community.hubspot.com/t/first-contact-resolution-rate/101193/3 "2025-02-11T04:07:17Z")

</div>

Hi Louise - this is not what folks in the Support world mean when they say First Contact Resolution. HubSpot’s ‘Number of times contacted’ field is the total number of [logged sales activities](https://knowledge.hubspot.com/records/manually-log-activities-on-records) on a contact record, and is not related to a specific Ticket or Conversation (more commonly called a ‘Contact’ in the support world.) First Contact Resolution is the % of Tickets that are resolved with only one ‘touch’.

---

_[View the full topic](https://community.hubspot.com/t/first-contact-resolution-rate/101193)._