# Finish Import button disabled

**URL:** <https://community.hubspot.com/t/finish-import-button-disabled/137389>\
**Category:** CRM\
**Tags:** free\
**Created:** [August 4, 2025, 9:59am UTC](https://community.hubspot.com/t/finish-import-button-disabled/137389 "2025-08-04T09:59:30Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![RTurner1](https://avatars.discourse-cdn.com/v4/letter/r/58956e/32.png) [@RTurner1](https://community.hubspot.com/u/RTurner1)\
**Post date:** [August 4, 2025, 9:59am UTC](https://community.hubspot.com/t/finish-import-button-disabled/137389/1 "2025-08-04T09:59:30Z")

</div>

I’ve followed all the helpful steps to make this basic import work. It’s got \<100 rows of data, 8 columns (mapped to the properties of the contact object - all green ticks), including the Email unique identifier. I have no idea how to make it work.

---

<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [August 4, 2025, 10:00am UTC](https://community.hubspot.com/t/finish-import-button-disabled/137389/2 "2025-08-04T10:00:14Z")

</div>

Hello @RTurner1,

Can you please share a screenshot of the screen you’re not able to progress on?

Best regards

---

<div class="post-metadata">

**Author:** ![RTurner1](https://avatars.discourse-cdn.com/v4/letter/r/58956e/32.png) [@RTurner1](https://community.hubspot.com/u/RTurner1)\
**Post date:** [August 4, 2025, 12:59pm UTC](https://community.hubspot.com/t/finish-import-button-disabled/137389/3 "2025-08-04T12:59:01Z")

</div>

Here it is Karsten

---

<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [August 4, 2025, 1:05pm UTC](https://community.hubspot.com/t/finish-import-button-disabled/137389/4 "2025-08-04T13:05:49Z")

</div>

@RTurner1 could you share a screenshot of the mapping step? This is strange, indeed.

---

<div class="post-metadata">

**Author:** ![RTurner1](https://avatars.discourse-cdn.com/v4/letter/r/58956e/32.png) [@RTurner1](https://community.hubspot.com/u/RTurner1)\
**Post date:** [August 4, 2025, 3:24pm UTC](https://community.hubspot.com/t/finish-import-button-disabled/137389/5 "2025-08-04T15:24:33Z")

</div>

I fixed it using the manual import tool rather than the wizard for initial setup.

---

<div class="post-metadata">

**Author:** ![franksteiner79](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/franksteiner79/32/34443_2.png) [@franksteiner79](https://community.hubspot.com/u/franksteiner79)\
**Post date:** [August 4, 2025, 10:40am UTC](https://community.hubspot.com/t/finish-import-button-disabled/137389/6 "2025-08-04T10:40:41Z")

</div>

Hi @RTurner1

+1 on @karstenkoehler’s aks to provide a screenshot. When the next/import button is greyed out normally HubSpot gives a little message when you hover over the button as to why you can’t proceed.

Frank