We would love the ability to be able to filter tickets by ticket owner, and all unassigned tickets, in one view. Our agents need to see their own tickets, and all unassigned tickets so they can pick up any tickets that have not yet been dealt with - this would be more efficient if it was done in one view (at the moment, it has to be done in 2 views).
Currently, when filtering the ticket owner to ‘unassigned’, it greys out all other ticket owner selections, meaning you cannot filter by unassigned AND *ticket owner name*.
This is huge for us as well! We have people that need to take unassigned incoming tickets, as well as manage their own assigned tickets. Being able to see them all in one view is critical for us, and in fact something I thought was available as an option.
Hi totally would love this as well! Currently having to switch back and forth between filtered & unfiltered to see unassigned tickets or my tickets. (And seeing the unfiltered tickets page means seeing everyone elses tickets too.)
