We have large B2B accounts for which we would like to have an overview on the support side. For that it would be extremely helpful if we can filter the whole support dashboard for a specific company. This would also make it easier to check if we are living up to service level agreements for such an account.
Hi Basil,
I also mentioned in a previous suggestion that as a minimum we need to be able to run a filter in the list of tickets based on associated companies.
Cheers,
Stu
Hi Basil,
I also mentionned a suggestion to filter the entire dashboard by a deal for all reports and not only for deal reports.
Cheers,
Stéphane
Dear all, I just upvoted this suggestion, I spent some time building a customer dashboard with support metrics : inbox status (cases opened / waiting …), cases by priority, cases by category, … And I would like to be able to filtrer a specific customer.
This would be very useful for my customer success team.
Please consider this in a future roadmap !
Thanks
Nicolas
