We have received some comments from our contacts/customers regarding the filter/view and search functionality in Service Hub:
- KB articles and other support materials uploaded to Service Hub should display the upload date for the contact/end user with the ability for the contact to filter by the most recent modified date.
- Improve the KB article search functionality to better handle phrase or sentence searches and output more concise results.
Phrase searching has been request by a few customers I have helped. It would be a great upgrade.
Along with displaying the article date to the end user, phrase searching in particular, and any other improvements to the search feature, would move toward making the Service Hub Knowledge Base a complete tool. Without advanced search features, larger knowledge bases get disorganized and it’s impossible for the end user to find relevant information. We’re in the process of switching from Zendesk and many features that the Hubspot blog incorporates would be helpful to apply to the Hubspot Knowledge Base capabailities.