# Files Not Showing File Usage **URL:** \ **Category:** Tickets & Conversations\ **Tags:** file-manager\ **Created:** [June 12, 2024, 5:47pm UTC](https://community.hubspot.com/t/files-not-showing-file-usage/109241 "2024-06-12T17:47:02Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![TMcMillan5](https://avatars.discourse-cdn.com/v4/letter/t/a87d85/32.png) [@TMcMillan5](https://community.hubspot.com/u/TMcMillan5)\ **Post date:** [June 12, 2024, 5:47pm UTC](https://community.hubspot.com/t/files-not-showing-file-usage/109241/1 "2024-06-12T17:47:02Z")
We recently internalized our website management and are cleaning out our Hubspot files, because they are a bit of a mess. I’ve recently run into an issue where some files are being listed as having no usage when they are actually currently active on the website. It looks like these files are displayed in custom modules inside of group fields. I was wondering if there was any way to make these files show their usage to make cleaning out unused files easier and eliminate accidentally deleting important files. Thank you ---
**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\ **Post date:** [June 17, 2024, 6:32am UTC](https://community.hubspot.com/t/files-not-showing-file-usage/109241/2 "2024-06-17T06:32:02Z")
Hi @TMcMillan5, Thank you for asking the Community! And thanks @Anonymous for your help! @Anonymous could you please share the API documentation link you are referring to, to help @TMcMillan5, please? Also, so that we can help you the best we can, @TMcMillan5 could you please tell us where you are seeing this message? Where would you like to see their usage, please? The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist. Thanks and have a lovely day! Best, Bérangère ---
**Author:** ![TMcMillan5](https://avatars.discourse-cdn.com/v4/letter/t/a87d85/32.png) [@TMcMillan5](https://community.hubspot.com/u/TMcMillan5)\ **Post date:** [June 17, 2024, 12:09pm UTC](https://community.hubspot.com/t/files-not-showing-file-usage/109241/3 "2024-06-17T12:09:46Z")
![Screenshot 2024-06-17 080120.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/9/2/9236de0313ed65d85246459eacf46952fd60e062.png) [@BérangèreL](https://community.hubspot.com/t5/user/viewprofilepage/user-id/230185) here is a screenshot of one of our image files that is currently live on the website. Most of the time when we have a file live on the website, the page it is used on is listed under file usage. Below is an example of another live file, that does accuratley show its usage. ![Screenshot 2024-06-17 080521.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/8/58eed73a96bd454f52cebe5a4a3adc176b18ef82.png) From what I can tell, when images that are live are used in certain custom modules we have, they do not have accurate usage. I want to fix this so that the file in my first screenshot has the page it’s used on listed in its file usage like in my second screenshot. Thank you. ---
**Author:** ![Maria11](https://avatars.discourse-cdn.com/v4/letter/m/b487fb/32.png) [@Maria11](https://community.hubspot.com/u/Maria11)\ **Post date:** [January 22, 2026, 1:58pm UTC](https://community.hubspot.com/t/files-not-showing-file-usage/109241/4 "2026-01-22T13:58:58Z")
Was wondering if this was ever resolved, as we are running into a similar issue. ---
**Author:** ![TMcMillan5](https://avatars.discourse-cdn.com/v4/letter/t/a87d85/32.png) [@TMcMillan5](https://community.hubspot.com/u/TMcMillan5)\ **Post date:** [January 22, 2026, 3:18pm UTC](https://community.hubspot.com/t/files-not-showing-file-usage/109241/5 "2026-01-22T15:18:26Z")
HI Maria, unfortunately not. I ended up just moving on from this. ---
**Author:** ![chighsmith](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@chighsmith](https://community.hubspot.com/u/chighsmith)\ **Post date:** [January 23, 2026, 11:45pm UTC](https://community.hubspot.com/t/files-not-showing-file-usage/109241/6 "2026-01-23T23:45:09Z")
Hi @Maria11, Thank you for reaching out to the Community! Can you please expand on where you are getting stuck? As well as, if you are able to share any screenshots that would be helpful in troubleshooting! Thank you! Cassie, Community Manager