File Link Error; files upload but will not open when linked on the website

Marketing & Content Hub Blog, Website & Page Publishing
1

Hello,

I have been trying to link files to products on my website, but I keep recieving an error. I have uploaded the files, made them public and the website is functional. Not sure what to do, I have attached a screenshot of the error.

Screenshot 2025-03-24 080938.png
Screenshot 2025-03-24 080938.png1912×922 88.9 KB

2

Hi @CMarketing6,

The URL looks a bit strange, the part that starts in the middle looks like the actual URL:

karstenkoehler_0-1743511836569.png

Can you double check that you didn’t accidentally paste into something that was there already? Clear the link field and only paste the file URL again?

Best regards

3

The file link will open from the file uploads, but not from the website when linked to a product. I tried pasting the file URL in as an external link instead this time, but recieved the same error. This is the message that comes up when I try to reload the page:

{"status":"error","message":"Cannot parse path {type=FILE, content_id=null, href=, href_with_scheme=}","correlationId":"01c59795-13a8-41ca-9efb-296b0ce9174c"}

4

@CMarketing6 can you please share the full file link here and a screenshot of the link pop-up, moving the cursor to the very left?

5

There will be multiple files linked, but here is one:

Also not exactly sure what you mean by link pop-up, but here is a screenshot with some more info

Screenshot 2025-04-01 092746.jpg
Screenshot 2025-04-01 092746.jpg1919×1079 336 KB

6

@CMarketing6 that indeed looks all like it’s set up correctly. Since it looks like you’re on a paid Starter subscription, I’d recommend reaching out to HubSpot support in-app, via email. They can investigate right within your portal for you.

7

Thanks!

8

Hey @CMarketing6,

are you using a custom module or a theme module?

Just asking because the initial screenshot(with the wrong URL) is the result of a sightly wrong module code.

It seems like the code misses one small addition.

If it’s a custom module it’s an easy fix. Theme(or HubSpot) modules would require a cloned version.

From what I can see the code is build something like this(at least should be):

{% for item in module.product_listing %}
...
{% set href = item.product_link.url %}
	{% if item.product_link.url.type is equalto "EMAIL_ADDRESS" %}
	 {% set href = "mailto:" + href %}
	{% endif %}
	<a
	 {% if item.product_link.url.type is equalto "CALL_TO_ACTION" %}
	 href="{{ href }}" {# The href here is not escaped as it is not editable and functions as a JavaScript call to the associated CTA #}
	 {% else %}
	 href="{{ href|escape_url }}"
	 {% endif %}
	 {% if item.product_link.open_in_new_tab %}
	 target="_blank"
	 {% endif %}
	 {% if item.product_link.rel %}
	 rel="{{ item.product_link.rel|escape_attr }}"
	 {% endif %}
	 >
	 {{ product.link_text }}
	</a>
{% endfor %}

The crucial part is

{% set href = item.product_link.url %}

It seems like the this part is missing one additional information which causes the error. Changing it to:

{% set href = item.product_link.url.href %}

Should solve the linkage errors.

best,

Anton

9

Hey Anton,

I am using a theme module, if I clone the page will I be able to edit the code? Or do I need to go in and clone then edit the entire theme?

Thank you for the coding help!

10

Hey @CMarketing6,

you need to go to the Design-Manager(Content → Design-Manager), find your theme, locate the module, right-click and say “clone module”.

If it’s a theme from the marketplace(located in the @marketplace folder), and you haven’t created a child theme before, you’ll need to create a child-theme first.

Also you’ll need to change the theme of the page(and for all future pages) from the marketplace theme to the cloned-version/child-theme so the changes you make will be applied.

Happy to provide tech help if you need some. Feel free to book a meeting(just click my signature below and find a slot that fits you)

best,

Anton