# Field disappeared

**URL:** <https://community.hubspot.com/t/field-disappeared/8582>\
**Category:** Sales Hub Tools\
**Created:** [April 20, 2018, 4:46pm UTC](https://community.hubspot.com/t/field-disappeared/8582 "2018-04-20T16:46:37Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Albertoa](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/albertoa/32/23789_2.png) [@Albertoa](https://community.hubspot.com/u/Albertoa)\
**Post date:** [April 20, 2018, 4:46pm UTC](https://community.hubspot.com/t/field-disappeared/8582/1 "2018-04-20T16:46:37Z")

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I created a field for my products. It helped me filter contacts by product. Suddenly the field disappeared and I can’t relate contacts to products.

I’m affraid now that a field I create, can suddenly disappear just like that. Or create my product field again and completely waste my time over again. Is there a field back up, or somewhere I can look for that field?

Pretty frustrating…

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**Author:** ![Josh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/josh/32/17115_2.png) [@Josh](https://community.hubspot.com/u/Josh)\
**Post date:** [April 20, 2018, 5:47pm UTC](https://community.hubspot.com/t/field-disappeared/8582/2 "2018-04-20T17:47:06Z")

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Hi @Albertoa,

I’m sorry to hear that! Hopefully we can find it for you. I’ve never had a field disappear.

My recommendation is:

1. Go to a contact record
2. Click “View All Properties”
3. Search for the property name
  1. I would suggest that you leave the “Hide Blank Properties” unchecked

If it’s not there you may have to talk to someone at HubSpot tech support.

Hope that helps!

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**Author:** ![Albertoa](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/albertoa/32/23789_2.png) [@Albertoa](https://community.hubspot.com/u/Albertoa)\
**Post date:** [April 23, 2018, 6:12pm UTC](https://community.hubspot.com/t/field-disappeared/8582/3 "2018-04-23T18:12:23Z")

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Hi @Josh, thanks for your support, I did what you suggested. Unfortunately it’s not there, and it’s weird, because everytime I had a new contact I had to relate it to a product, that is, it was a field I used all the time. It’s completely gone.

I have to redo it all, with the risk of that happening again.

Thanks anyway.

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**Author:** ![Josh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/josh/32/17115_2.png) [@Josh](https://community.hubspot.com/u/Josh)\
**Post date:** [April 23, 2018, 6:14pm UTC](https://community.hubspot.com/t/field-disappeared/8582/4 "2018-04-23T18:14:32Z")

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@Albertoa,

Let’s reach out to a couple of other folks as well, just to be sure we’re not missing something.

@roisinkirby, @edjusten, [@Phil\_Vallender](https://community.hubspot.com/t5/user/viewprofilepage/user-id/74)

Any other insight into this issue?

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**Author:** ![edjusten](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/edjusten/32/14475_2.png) [@edjusten](https://community.hubspot.com/u/edjusten)\
**Post date:** [April 24, 2018, 6:18pm UTC](https://community.hubspot.com/t/field-disappeared/8582/5 "2018-04-24T18:18:29Z")

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Hi @Albertoa (Thanks for the ping @Josh!)

Using a back end tool, I can see that you had a property entitled _Producto_ that was deleted from your portal onon April 5, 2018 at 12:53 EST. However, I can’t see the circumstances surrounding the deletion, nor can I see the who deleted the property. As a practice, HubSpot doesn’t randomly delete properties, nor does the tool have an automated function that will delete a property. In order to delete a custom created property, a user needs to select the property from the property list, select the delete option, then confirm the deletion via pop-up.

We don’t have the capability to retrieve the property, instead, you will need to re-create it and populate your contacts accordingly.

Thank you,

Ed Justen

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**Author:** ![Albertoa](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/albertoa/32/23789_2.png) [@Albertoa](https://community.hubspot.com/u/Albertoa)\
**Post date:** [April 24, 2018, 8:13pm UTC](https://community.hubspot.com/t/field-disappeared/8582/6 "2018-04-24T20:13:58Z")

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Thanks @edjusten. It is a mystery to me, but at least I know what happened.

Thanks a lot!