The rollout is for property based conditional logic. It does not include section based conditional logic nor if/then branching.
If conditional sections or if/then logic branching is what you’re looking for, I’d love to learn more! That isn’t possible in current Playbooks given the way it was built so my team is actively exploring a new feature we’re calling Process Guides for enforcing process in HubSpot. A big part of this feature will be conditional sections / steps and multi-step flows.
We’re gathering input from customers on what the top processes they care about are. Check out the loom linked in this survey to see a demo of an early proof of concept and and help us out by filling out the survey by Dec 15th, 2024!
The survey is open to any HubSpot customer or prospect. This data will help us decide if we’re can move ahead with this project, so please help us out by filling out the survey!
Hi everyone! My name is Hallie, and I’m an Associate Program Manager on the CXM team here at HubSpot. I wanted to share an update that this is now live for playbooks! You can read more about the feature in this product update. Attached is a screenshot showing more information about using conditional properties in playbooks (in addition to the screenshot in this comment) :
I would love to see HubSpot take Playbooks to the next level by introducing conditional sections, if/then logic branching, and multi-step flows. These additions would significantly enhance the flexibility and power of Playbooks across Sales, Service, and Onboarding teams.
Imagine Playbooks that adapt dynamically based on user inputs; guiding reps through smart, context-aware conversations or processes. For example:
If a customer selects “Enterprise” then show advanced qualification questions.
If a rep logs a technical issue, then automatically load the troubleshooting steps.
If onboarding step A is complete, only then show step B with relevant instructions.
This would turn Playbooks into truly interactive workflows, helping ensure consistency while saving reps time and reducing errors. A more intelligent Playbooks tool could easily become a central hub for guided processes in HubSpot.
This need has become even more clear from my experience using Playbooks internally. I created the questions in the order steps should be followed, but users often repeat steps or skip some by mistake. A recurring piece of feedback is that seeing the entire Playbook at once can feel overwhelming. On top of that, having to skip steps manually (as per instructions) based on previous answers can be confusing; especially when users are in a rush, which increases the risk of missing critical steps.
A while back I commented here about conditional/“dependent” fields in Playbooks. I wanted to circle back because we’ve made some progress and have more clarity now.
We’re actively working on Process Guides — the next evolution of Playbooks — and one of the biggest new capabilities is conditional sections (showing/hiding steps based on previous answers). This is meant to solve the exact pain point many of you have raised here: long, rigid Playbooks that are hard to use on live calls.
Would love for you to take a look and let us know: would conditional sections (plus a few core features) be enough for you to fully switch from Playbooks? Your feedback there will help us decide what’s truly needed before GA.
Thanks to everyone who’s shared input here already — it’s been super helpful in shaping where we go next.
I see that you’re looking for an update on the Process Guides beta. Just for future reference, in HubSpot; if you click on your Account Name (dropdown) > Product Updates > then search for the “Process Guide” beta, we’ll see an updated message there stating the beta has been discontinued. “Sunsetting the process guides private beta”
We can also see this noted in Community post - HERE.
With this in mind, I would recommend commenting and upvoting in the thread linked above. I understand this may not be ideal, but this would be the best place for tracking your need for the tool!
