# Fetching Call Recording Over API

**URL:** <https://community.hubspot.com/t/fetching-call-recording-over-api/115431>\
**Category:** APIs & Integrations\
**Tags:** python\
**Created:** [August 29, 2024, 5:42am UTC](https://community.hubspot.com/t/fetching-call-recording-over-api/115431 "2024-08-29T05:42:10Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![OMoshe](https://avatars.discourse-cdn.com/v4/letter/o/bcef8e/32.png) [@OMoshe](https://community.hubspot.com/u/OMoshe)\
**Post date:** [August 29, 2024, 5:42am UTC](https://community.hubspot.com/t/fetching-call-recording-over-api/115431/1 "2024-08-29T05:42:10Z")

</div>

Hi,  
I’m developing an Hubspot app.  
The app has an endpoint that is being triggered each time a call finished. The endpoint gets the callId from the workflow.  
I want my API to download the call recording from hubspot in order to analyze it.  
How can I download the recording video over API call?

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<div class="post-metadata">

**Author:** ![coldrickjack](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/coldrickjack/32/6684_2.png) [@coldrickjack](https://community.hubspot.com/u/coldrickjack)\
**Post date:** [August 29, 2024, 7:53am UTC](https://community.hubspot.com/t/fetching-call-recording-over-api/115431/2 "2024-08-29T07:53:51Z")

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Hi @OMoshe,

The recording of a call is stored in a property called “hs\_call\_recording\_url”. You can retrieve this by calling [GET /crm/v3/objects/calls?properties=hs\_call\_recording\_url](https://developers.hubspot.com/beta-docs/reference/api/crm/engagements/calls#get-%2Fcrm%2Fv3%2Fobjects%2Fcalls).

For example:

```lia-code-sample
GET https://api.hubapi.com/crm/v3/objects/calls?properties=hs_call_recording_url
RESPONSE
{
 "results": [
 {
 "id": "31995747272",
 "properties": {
 "hs_call_recording_url": "https://api.twilio.com/2010-04-01/Accounts/AC890b8e6fbe0d989bb9158e26046a8dde/Recordings/RE3079ac919116b2d22",
 "hs_createdate": "2024-08-29T07:47:31.162Z",
 "hs_lastmodifieddate": "2024-08-29T07:47:31.769Z",
 "hs_object_id": "31995747272"
 },
 "createdAt": "2024-08-29T07:47:31.162Z",
 "updatedAt": "2024-08-29T07:47:31.769Z",
 "archived": false
 }
 ]
}

```

This [documentation](https://developers.hubspot.com/docs/api/crm/calls) might also be helpful in better understanding how to interface with the Call object.

I hope this helps!

Jack

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<div class="post-metadata">

**Author:** ![OMoshe](https://avatars.discourse-cdn.com/v4/letter/o/bcef8e/32.png) [@OMoshe](https://community.hubspot.com/u/OMoshe)\
**Post date:** [August 29, 2024, 11:20am UTC](https://community.hubspot.com/t/fetching-call-recording-over-api/115431/3 "2024-08-29T11:20:18Z")

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Hi Jack,  
Thank you for the answer.  
I have 2 issues with that solution:  
1. I’ve been informed that the “hs\_call\_recording\_url” field will be deprecated on Sep 30th.  
2. This url is not authenticacted, and in order to download the video I need another authentication with the recording provider (zoom / twilio etc..). How can I overcome this?  
Thanks,  
Or

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<div class="post-metadata">

**Author:** ![OMoshe](https://avatars.discourse-cdn.com/v4/letter/o/bcef8e/32.png) [@OMoshe](https://community.hubspot.com/u/OMoshe)\
**Post date:** [September 1, 2024, 8:07am UTC](https://community.hubspot.com/t/fetching-call-recording-over-api/115431/4 "2024-09-01T08:07:26Z")

</div>

Hi Jack,  
Thank you for the answer.  
I have 2 issues with that solution:  
1. I’ve been informed that the “hs\_call\_recording\_url” field will be deprecated on Sep 30th.  
2. This url is not authenticacted, and in order to download the video I need another authentication with the recording provider (zoom / twilio etc..). How can I overcome this?  
Thanks,  
Or

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<div class="post-metadata">

**Author:** ![Federico\_Hubspo](https://avatars.discourse-cdn.com/v4/letter/f/f08c70/32.png) [@Federico\_Hubspo](https://community.hubspot.com/u/Federico_Hubspo)\
**Post date:** [October 31, 2024, 3:38pm UTC](https://community.hubspot.com/t/fetching-call-recording-over-api/115431/5 "2024-10-31T15:38:42Z")

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Hello !

I have the same problem. I don’t want just the URL [https://api-na1.hubspot.com/recording/auth/provider/hublets/v1/external-url-retriever/getAuthRecording/portal/5119927/engagement](https://api-na1.hubspot.com/recording/auth/provider/hublets/v1/external-url-retriever/getAuthRecording/portal/5119927/engagement) but an URL or a solution to download directly the .WAV.

Is there and answer to this problem ?

Thank you !