# Feedback forms

**URL:** <https://community.hubspot.com/t/feedback-forms/90782>\
**Category:** Tips, Tricks & Best Practices\
**Created:** [September 29, 2023, 1:52pm UTC](https://community.hubspot.com/t/feedback-forms/90782 "2023-09-29T13:52:59Z")\
**Posts on this page:** 9\
**Page:** 1

<div class="post-metadata">

**Author:** ![JSamuel85](https://avatars.discourse-cdn.com/v4/letter/j/b3f665/32.png) [@JSamuel85](https://community.hubspot.com/u/JSamuel85)\
**Post date:** [September 29, 2023, 1:52pm UTC](https://community.hubspot.com/t/feedback-forms/90782/1 "2023-09-29T13:52:59Z")

</div>

New to Hubspot, currently have a Microsoft feedback form that we send out as a link, then we can view the responses on it. Can we load this to Hubspot, or create one without having Service Hub subscription?

---

<div class="post-metadata">

**Author:** ![Shadab\_Khan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/shadab_khan/32/12293_2.png) [@Shadab\_Khan](https://community.hubspot.com/u/Shadab_Khan)\
**Post date:** [September 29, 2023, 2:08pm UTC](https://community.hubspot.com/t/feedback-forms/90782/2 "2023-09-29T14:08:05Z")

</div>

Hi @JSamuel85 ,

- Yeah for normal feedback purposes you can use HubSpot forms even without service Hub.
  - It wont work exactly like NPS, or CSAT which is fine.

- Just create the form with two properties
  - Rating Dropdown 1-10
  - Rating Reason

- You will be able to see the response and report on it as well!

Stay Awesome & Keep Doing it BIG 🔥

---

<div class="post-metadata">

**Author:** ![JSamuel85](https://avatars.discourse-cdn.com/v4/letter/j/b3f665/32.png) [@JSamuel85](https://community.hubspot.com/u/JSamuel85)\
**Post date:** [September 29, 2023, 2:14pm UTC](https://community.hubspot.com/t/feedback-forms/90782/3 "2023-09-29T14:14:30Z")

</div>

Hi,

Thank you for your reply!

We currenly have more than 8 questions on our Microsoft form, so can I still create something like this or does it have to be with two properties only?

Many thanks

---

<div class="post-metadata">

**Author:** ![Shadab\_Khan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/shadab_khan/32/12293_2.png) [@Shadab\_Khan](https://community.hubspot.com/u/Shadab_Khan)\
**Post date:** [September 29, 2023, 2:18pm UTC](https://community.hubspot.com/t/feedback-forms/90782/4 "2023-09-29T14:18:45Z")

</div>

You can create as many properties as you want and use them on your form.

here’s a [super quick Loom](https://www.loom.com/share/5dbeefc52a854b79a3c0dcd9b041495d) for full context and visual explainer

best

---

<div class="post-metadata">

**Author:** ![JSamuel85](https://avatars.discourse-cdn.com/v4/letter/j/b3f665/32.png) [@JSamuel85](https://community.hubspot.com/u/JSamuel85)\
**Post date:** [October 2, 2023, 2:12pm UTC](https://community.hubspot.com/t/feedback-forms/90782/5 "2023-10-02T14:12:44Z")

</div>

Hi, I have created a form, so thank you for your solution. Can I ask, if I am the creator of the form, am I the only one who can view the submission results?

---

<div class="post-metadata">

**Author:** ![Shadab\_Khan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/shadab_khan/32/12293_2.png) [@Shadab\_Khan](https://community.hubspot.com/u/Shadab_Khan)\
**Post date:** [October 2, 2023, 3:29pm UTC](https://community.hubspot.com/t/feedback-forms/90782/6 "2023-10-02T15:29:54Z")

</div>

So submission results lives on 2 places:

- Contact record which submitted the form
  - For this one if you want to restrict access you will have to make user permissions to “owned only” for contacts and make sure you are the owner.
  - If its an open data that anyone can see that they just need to look at contact record

- Second is: Email notification for form submission
  - This can be edited on form options by default its set to form creator

---

<div class="post-metadata">

**Author:** ![JSamuel85](https://avatars.discourse-cdn.com/v4/letter/j/b3f665/32.png) [@JSamuel85](https://community.hubspot.com/u/JSamuel85)\
**Post date:** [October 3, 2023, 7:52am UTC](https://community.hubspot.com/t/feedback-forms/90782/7 "2023-10-03T07:52:59Z")

</div>

Hi,

I have a problem with the form I have created - when I preview the link it has my details already filled in, when I need these options to be blank?

---

<div class="post-metadata">

**Author:** ![Shadab\_Khan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/shadab_khan/32/12293_2.png) [@Shadab\_Khan](https://community.hubspot.com/u/Shadab_Khan)\
**Post date:** [October 3, 2023, 8:26am UTC](https://community.hubspot.com/t/feedback-forms/90782/8 "2023-10-03T08:26:11Z")

</div>

@JSamuel85 Sure thing!

- The link has your details pre-filled, but it appears the link is broken.
- To resolve this, when editing your form:
  - Go to “Options.”
  - You’ll find two fields:
    - “Add a reset link to the form”: Use this to remove pre-populated content and create a new contact upon submission.
    - “Pre-populate the contact field with known value”: Use this if you want to re-submit values without pre-filling information for visitors.

- This is useful when offering an ebook or when you already have visitor information in your CRM.
- If you don’t need this, you can disable it.

here’s a [super quick Loom](https://www.loom.com/share/186a996bf5a94dcfbab48eb176e0ba15) for full context and visual explainer

---

<div class="post-metadata">

**Author:** ![JSamuel85](https://avatars.discourse-cdn.com/v4/letter/j/b3f665/32.png) [@JSamuel85](https://community.hubspot.com/u/JSamuel85)\
**Post date:** [October 3, 2023, 7:53am UTC](https://community.hubspot.com/t/feedback-forms/90782/9 "2023-10-03T07:53:46Z")

</div>

Link: [https://share-eu1.hsforms.com/1BI5oT\_YKTgSqS55a37V5Kwg2vdt](https://share-eu1.hsforms.com/1BI5oT_YKTgSqS55a37V5Kwg2vdt)
