# Features blocked, unable to complete certification.

**URL:** <https://community.hubspot.com/t/features-blocked-unable-to-complete-certification/56108>\
**Category:** HubSpot Academy Support\
**Tags:** email-marketing\
**Created:** [May 3, 2022, 3:06pm UTC](https://community.hubspot.com/t/features-blocked-unable-to-complete-certification/56108 "2022-05-03T15:06:40Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![JPelayes](https://avatars.discourse-cdn.com/v4/letter/j/65b543/32.png) [@JPelayes](https://community.hubspot.com/u/JPelayes)\
**Post date:** [May 3, 2022, 3:06pm UTC](https://community.hubspot.com/t/features-blocked-unable-to-complete-certification/56108/1 "2022-05-03T15:06:40Z")

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Hi there,

I’m unable to complete certification because features are blocked in my sandbox account.

The error says: _We weren’t able to verify your business information and are unfortunately unable to provide full access to the HubSpot platform. This is a final decision that can’t be appealed. Please, could you help me?_

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**Author:** ![JenWeiss](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenweiss/32/93582_2.png) [@JenWeiss](https://community.hubspot.com/u/JenWeiss)\
**Post date:** [May 4, 2022, 1:17pm UTC](https://community.hubspot.com/t/features-blocked-unable-to-complete-certification/56108/2 "2022-05-04T13:17:20Z")

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Hi @JPelayes,

Thank you for reaching out to us!

It’s my understanding that when a user sees that message, it means that HubSpot’s automated systems have determined that your account is ineligible for marketing email sending access, creating forms or landing pages, or uploading files to your File Manager. The progress of the Academy courses or certifications is dependent on the e-mail address you are taking them on, not the account itself. If you are able to complete this in your non-sandbox account you will still be credited for it.

Best,

@JenWeiss

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<div class="post-metadata">

**Author:** ![JPelayes](https://avatars.discourse-cdn.com/v4/letter/j/65b543/32.png) [@JPelayes](https://community.hubspot.com/u/JPelayes)\
**Post date:** [May 4, 2022, 5:57pm UTC](https://community.hubspot.com/t/features-blocked-unable-to-complete-certification/56108/3 "2022-05-04T17:57:58Z")

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Hi @JenWeiss  
and  
thanks for your reply.  
However I’m still not sure how to fix this and I would like to know if you  
can help me. I have completed the HubSpot Marketing Software course, even  
the exam. Now I would like to know how I can get my certificate if  
HubSpot doesn’t allow me to Create a Blog Post?. How can I fix it? I’m  
using a personal email account. I don’t have company.  
Thank you very much and I look forward to hearing back from you.!