# Features blocked, unable to complete certification.

**URL:** <https://community.hubspot.com/t/features-blocked-unable-to-complete-certification/48028>\
**Category:** HubSpot Academy Support\
**Created:** [December 6, 2021, 9:32am UTC](https://community.hubspot.com/t/features-blocked-unable-to-complete-certification/48028 "2021-12-06T09:32:24Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![JDam](https://avatars.discourse-cdn.com/v4/letter/j/22d042/32.png) [@JDam](https://community.hubspot.com/u/JDam)\
**Post date:** [December 6, 2021, 9:32am UTC](https://community.hubspot.com/t/features-blocked-unable-to-complete-certification/48028/1 "2021-12-06T09:32:24Z")

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Hi there,

I’m unable to complete certification because features are blocked in my sandbox account. I can’t create any pages, which is crucial to complete the course.

The error says: _We weren’t able to verify your business information and are unfortunately unable to provide full access to the HubSpot platform. This is a final decision that can’t be appealed._

Thank you for any help you can provide.

Jorg

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**Author:** ![mikeydigital](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mikeydigital/32/192198_2.png) [@mikeydigital](https://community.hubspot.com/u/mikeydigital)\
**Post date:** [December 6, 2021, 5:02pm UTC](https://community.hubspot.com/t/features-blocked-unable-to-complete-certification/48028/2 "2021-12-06T17:02:43Z")

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Same here. Unable to create a page and finish the course due to the restriction.

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**Author:** ![RyanneH](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ryanneh/32/73843_2.png) [@RyanneH](https://community.hubspot.com/u/RyanneH)\
**Post date:** [December 7, 2021, 7:39pm UTC](https://community.hubspot.com/t/features-blocked-unable-to-complete-certification/48028/3 "2021-12-07T19:39:02Z")

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Hi @JDam ,

Thanks for reaching out. What certification are you referring to?

Best,

Ryanne

Academy Specialist

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**Author:** ![JDam](https://avatars.discourse-cdn.com/v4/letter/j/22d042/32.png) [@JDam](https://community.hubspot.com/u/JDam)\
**Post date:** [December 8, 2021, 8:13am UTC](https://community.hubspot.com/t/features-blocked-unable-to-complete-certification/48028/4 "2021-12-08T08:13:44Z")

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Hi @RyanneH,

Thanks for responding. I’m currently following the HubSpot CMS for Developers Course.

Hope you can help.

Best regards,

Jorg

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**Author:** ![RyanneH](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ryanneh/32/73843_2.png) [@RyanneH](https://community.hubspot.com/u/RyanneH)\
**Post date:** [December 10, 2021, 5:04pm UTC](https://community.hubspot.com/t/features-blocked-unable-to-complete-certification/48028/5 "2021-12-10T17:04:20Z")

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Hi @JDam ,

It is likely that you’ve created another free HubSpot instance as opposed to a true developer test account. - more on this [here.](https://legacydocs.hubspot.com/docs/faq/how-do-i-create-a-test-account) The developer account you were advised to create was incorrectly linked in the initial article shared in the lesson and we’ve touched base with our Knowledge Base team to update this. Once you create a true test account you can copy the templates or themes you might have created as outlined [here](https://knowledge.hubspot.com/design-manager/copy-a-template-or-theme-to-another-hubspot-account).

Best,

Ryanne

Academy Specialist