It would be useful if tickets had a specific email address so that an email could be associated only with that ticket record and the primary contact for that ticket.
support+12345678@clientid.hubspot-inbox.com would create an association with the record_id 12345678.
Hi @IanCraigen,
This would be useful indeed. I’d recommend posting this in the HubSpot Ideas section of the community: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas
These requests submitted to the HubSpot Ideas section of the community are reviewed by the HubSpot product team, based on their popularity and the assumed demand.
Have a great day!