# Feature request: Ticket conditional fields based on selected Pipeline **URL:** \ **Category:** HubSpot Ideas\ **Tags:** help-desk\ **Created:** [August 4, 2020, 7:22pm UTC](https://community.hubspot.com/t/feature-request-ticket-conditional-fields-based-on-selected-pipeline/23772 "2020-08-04T19:22:22Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![JoeDalecki](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/joedalecki/32/78471_2.png) [@JoeDalecki](https://community.hubspot.com/u/JoeDalecki)\ **Post date:** [August 4, 2020, 7:22pm UTC](https://community.hubspot.com/t/feature-request-ticket-conditional-fields-based-on-selected-pipeline/23772/1 "2020-08-04T19:22:22Z")
As an organization with multiple lines of support and customer interaction, we definitely need a way to view and require certain ticket entry fields **based on the selected Pipeline** as we work with customers. The way it works now requires all possible ticket fields be available and none can be required because they are not required for all pipelines. We moved our ticket system from FreshDesk which did have conditional fields for new tickets. ---
**Author:** ![AnjaE](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/anjae/32/22307_2.png) [@AnjaE](https://community.hubspot.com/u/AnjaE)\ **Post date:** [February 9, 2022, 9:16am UTC](https://community.hubspot.com/t/feature-request-ticket-conditional-fields-based-on-selected-pipeline/23772/2 "2022-02-09T09:16:42Z")
Same problem for us. I need special fields for a new ticket, but based on the different pipelines. Please update! ---
**Author:** ![NAhmed3](https://avatars.discourse-cdn.com/v4/letter/n/2acd7d/32.png) [@NAhmed3](https://community.hubspot.com/u/NAhmed3)\ **Post date:** [November 30, 2022, 1:20pm UTC](https://community.hubspot.com/t/feature-request-ticket-conditional-fields-based-on-selected-pipeline/23772/3 "2022-11-30T13:20:52Z")
Are there updates on these conditional fields?