# Favicon Not Showing **URL:** \ **Category:** Blog, Website & Page Publishing\ **Tags:** free\ **Created:** [September 6, 2022, 8:58pm UTC](https://community.hubspot.com/t/favicon-not-showing/64559 "2022-09-06T20:58:59Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![FreedomKAcademy](https://avatars.discourse-cdn.com/v4/letter/f/90db22/32.png) [@FreedomKAcademy](https://community.hubspot.com/u/FreedomKAcademy)\ **Post date:** [September 6, 2022, 8:58pm UTC](https://community.hubspot.com/t/favicon-not-showing/64559/1 "2022-09-06T20:58:59Z")
I have a free HubSpot plan and website template (KidStar). I updated the favicon with a 48x48 px .png as HubSpot suggests under default branding, ensured my domain is correct under the general tab, cleared my cache, and even tried an incognito tab. After all that, the favicon is still not showing up. I’m at a loss on what to do. The [HubSpot article](https://knowledge.hubspot.com/account/edit-your-favicon?KBOpenTab) on this issue is either outdated or this feature is not available to Free Plans? Help is appreciated! ![HubSpot Favicon Issue.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/f/4ffe1c6eadfe7c38f77d6567d034ab3618187fda.png) ![HubSpot Favicon Issue_2.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/c/6c293ad031c3ea006bf7c7a86b2a7686bced6cd1.png) ---
**Author:** ![jolle](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jolle/32/44040_2.png) [@jolle](https://community.hubspot.com/u/jolle)\ **Post date:** [September 6, 2022, 9:37pm UTC](https://community.hubspot.com/t/favicon-not-showing/64559/2 "2022-09-06T21:37:13Z")
Hey @FreedomKAcademy, thanks for reaching out! I just want to make sure that you updated the page branding in addition to your brand kit. If you head to **Settings** \> **Tools** \> **Website** \> **Pages** , you should be able to view the settings for your respective domain like in your first screenshot. In a Marketing Starter account, I’m seeing a **Branding** tab where the logo and favicon can be set (or can override the defaults set in the brand kit): ![Screen Shot 2022-09-06 at 5.33.10 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/a/ae66e11835e236408fd3dd85a23e935687ea496e.png) The URL structure for that page is: [https://app.hubspot.com/settings/HUBID/website/pages/SUBDOMAIN/branding](https://app.hubspot.com/settings/HUBID/website/pages/SUBDOMAIN/branding) ([Settings](https://app.hubspot.com/settings/123456/website/pages/info.yourdomain.com/branding)) Hope this helps!! ---
**Author:** ![frankbekker](https://avatars.discourse-cdn.com/v4/letter/f/91b2a8/32.png) [@frankbekker](https://community.hubspot.com/u/frankbekker)\ **Post date:** [October 24, 2022, 6:00am UTC](https://community.hubspot.com/t/favicon-not-showing/64559/3 "2022-10-24T06:00:50Z")
![Screenshot 2022-10-24 at 07.58.30.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/9/e/9e605b62cd7e6384e898baa4b7f6506dc3b8a553.png) ---
**Author:** ![frankbekker](https://avatars.discourse-cdn.com/v4/letter/f/91b2a8/32.png) [@frankbekker](https://community.hubspot.com/u/frankbekker)\ **Post date:** [October 24, 2022, 6:01am UTC](https://community.hubspot.com/t/favicon-not-showing/64559/4 "2022-10-24T06:01:52Z")
My Hubspot looks like this when I follow the instructions. Note that there is no branding tab ---
**Author:** ![frankbekker](https://avatars.discourse-cdn.com/v4/letter/f/91b2a8/32.png) [@frankbekker](https://community.hubspot.com/u/frankbekker)\ **Post date:** [October 24, 2022, 6:04am UTC](https://community.hubspot.com/t/favicon-not-showing/64559/5 "2022-10-24T06:04:50Z")
according to documentation this should be available on on all plans, so I am also struggling!😑 Updated my branding kit under Account Defaults - Branding, still no favicon ---
**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\ **Post date:** [October 24, 2022, 11:25am UTC](https://community.hubspot.com/t/favicon-not-showing/64559/6 "2022-10-24T11:25:33Z")
Hi @frankbekker can you share the documentation link or screenshot that shows where it is available on all plans? I haven’t been able to find it. 🙂 ---
**Author:** ![frankbekker](https://avatars.discourse-cdn.com/v4/letter/f/91b2a8/32.png) [@frankbekker](https://community.hubspot.com/u/frankbekker)\ **Post date:** [October 24, 2022, 1:46pm UTC](https://community.hubspot.com/t/favicon-not-showing/64559/7 "2022-10-24T13:46:18Z")
> **[Edit a brand's logo, favicon, brand colors, fonts, and theme](https://knowledge.hubspot.com/branding/edit-your-logo-favicon-and-brand-colors)** > > Customize your brand's identity by editing logos, favicons, colors, fonts, and themes in your brand kit settings. .,your%20file%20manager%20in%20HubSpot. ---
**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\ **Post date:** [October 24, 2022, 3:04pm UTC](https://community.hubspot.com/t/favicon-not-showing/64559/8 "2022-10-24T15:04:04Z")
Thanks @frankbekker I somehow missed the obvious with the information being in the little box on the right. I’m used to seeing the yellow banner messages that clarify what tier it applies to. Can you see the setting for Favicon and it isn’t displaying? or you can’t see the setting at all? ---
**Author:** ![frankbekker](https://avatars.discourse-cdn.com/v4/letter/f/91b2a8/32.png) [@frankbekker](https://community.hubspot.com/u/frankbekker)\ **Post date:** [October 24, 2022, 1:47pm UTC](https://community.hubspot.com/t/favicon-not-showing/64559/9 "2022-10-24T13:47:09Z")
[Edit a brand's logo, favicon, brand colors, fonts, and theme](https://knowledge.hubspot.com/account/edit-your-favicon#:~:text=Click%20the%20Branding%20tab.,your%20file%20manager%20in%20HubSpot). ---
**Author:** ![She-Cat](https://avatars.discourse-cdn.com/v4/letter/s/a6a055/32.png) [@She-Cat](https://community.hubspot.com/u/She-Cat)\ **Post date:** [April 5, 2023, 6:00pm UTC](https://community.hubspot.com/t/favicon-not-showing/64559/10 "2023-04-05T18:00:38Z")
I was struggling with this too because I set everything up in all the right places according to the documentation, but nothing seems to work! Even chatted with Support, but they weren’t able to solve the issue. Then I started reading the documentation again, and yes, it does say that this applies to all products and plans as shown here: ![Screenshot 2023-04-05 at 19.50.15.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/e/ceafeba4cf49859a15d67f4970e03b078c6ef33b.png) But I think they just mean the Brand Kit is available all products and plans, Within the Brand Kit, though, there are things that are available to all, and things that are only available to paid plans. The favicon bit is one of these things, as it says in that section that it’s customisable if you have the CMS Hub Starter, Professional or Enterprise. ![Screenshot 2023-04-05 at 19.49.10.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/9/5946016954637e79d1066fba7f8a394160ae1030.png) So yeah, technically speaking, us with the free plan do have a favicon, just that it’s a default non-branded one that’s not customisable… . Can’t complain about it though, since we do get a LOT out of the free plan already, so a customisable favicon is one of those “nice to haves but not need to haves” that can be “purchased” if we really want it. ---
**Author:** ![duonghiem87](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/duonghiem87/32/196741_2.png) [@duonghiem87](https://community.hubspot.com/u/duonghiem87)\ **Post date:** [October 28, 2022, 2:42pm UTC](https://community.hubspot.com/t/favicon-not-showing/64559/11 "2022-10-28T14:42:20Z")
Hi @jolle and @Jnix284, I’m having the same issue that @frankbekker was encountering. I’ve been struggling at trying to install a Favicon following the related article in the Knowledge Base. I’ve checked **Settings \> Tools \> Website \> Pages** multiple times but could not find the **Branding** tab like mentioned. A screenshot is attached below. Could you give advice on what can be done? I connected my domain to HubSpot from GoDaddy. There were no settings to change the Favicon from there, either. Thanks in advance! ![duonghiem87_0-1666968044118.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/a/ac00a0637cffa57afd31dc93583baeac72bc0777.png) ---
**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\ **Post date:** [October 28, 2022, 2:49pm UTC](https://community.hubspot.com/t/favicon-not-showing/64559/12 "2022-10-28T14:49:17Z")
@duonghiem87 although the HubSpot documentation says this is available in all tiers, I have confirmed multiple free accounts and it looks like it is not an option until you get to Starter. @kvlschaefer can you confirm whether the Favicon setting under Branding should be available in CMS Hub Free? The [documentation here](https://knowledge.hubspot.com/account/edit-your-favicon#:~:text=Click%20the%20Branding%20tab.,your%20file%20manager%20in%20HubSpot) shows all tiers, but I only see it starting with Starter (not Free) ---
**Author:** ![duonghiem87](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/duonghiem87/32/196741_2.png) [@duonghiem87](https://community.hubspot.com/u/duonghiem87)\ **Post date:** [October 28, 2022, 2:57pm UTC](https://community.hubspot.com/t/favicon-not-showing/64559/13 "2022-10-28T14:57:02Z")
@Jnix284 Thanks for the prompt reply. That would be a bummer. It’s not necessarily that big of a deal but does bring somewhat a slight annoyance when building websites in HubSpot. We are starting a new biz and switched from other services to HubSpot. Without Favicon we’re still at 99% ready to launch with Free. I guess it comes down to whether we’re okay with going ahead without the 1% left. ---
**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\ **Post date:** [October 28, 2022, 8:31pm UTC](https://community.hubspot.com/t/favicon-not-showing/64559/14 "2022-10-28T20:31:57Z")
@duonghiem87 I know it’s a bummer, hopefully we can get confirmation on this soon. I know the free tools are really great, but at just $270/year for CMS Hub Starter, it is really worth it to get the bump in tools and remove the HubSpot logo from your website. I think there is also a discount available if you sign up for Starter across all tiers. I launched a site in July and it’s already paid for itself. 😎 ---
**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\ **Post date:** [October 31, 2022, 2:37pm UTC](https://community.hubspot.com/t/favicon-not-showing/64559/15 "2022-10-31T14:37:16Z")
Hi @Jnix284, Thank you for tagging me in and troubleshooting with our Community Members 🙂 @duonghiem87 - Thank you for reaching out, and pointing this out in our documentation. I checked in my free account and I too cannot see a favicon option. I will reach out to the internal team for clarification regarding this and post here when I have an update. Best, Kristen ---
**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\ **Post date:** [November 3, 2022, 2:46pm UTC](https://community.hubspot.com/t/favicon-not-showing/64559/16 "2022-11-03T14:46:43Z")
Hey everyone, I just wanted to give an update here that I’m still looking into this internally and will update you as soon as I can. Thank you again for your patience 🙂 Best, Kristen ---
**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\ **Post date:** [November 9, 2022, 2:18pm UTC](https://community.hubspot.com/t/favicon-not-showing/64559/17 "2022-11-09T14:18:58Z")
Hi @duonghiem87, @Jnix284, and anyone who comes by this thread, The “Branding” Tab in free accounts can be found under Settings \> Account Defaults \> click the branding tab. I’ve shared a screenshot of where to locate this tab in your settings: ![Screen Shot 2022-11-09 at 9.16.33 AM.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/a/a07e4fdec69c64ef9110974380a1661531226afd.png) Thank you again for bringing this to our attention, @Jnix284 and @duonghiem87! I’ve passed this feedback along to our internal team to update the help documentation. All the best, Kristen ---
**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\ **Post date:** [November 9, 2022, 2:47pm UTC](https://community.hubspot.com/t/favicon-not-showing/64559/18 "2022-11-09T14:47:01Z")
Thank you @kvlschaefer , it looks like we were all looking in the wrong place! ---
**Author:** ![duonghiem87](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/duonghiem87/32/196741_2.png) [@duonghiem87](https://community.hubspot.com/u/duonghiem87)\ **Post date:** [November 9, 2022, 3:15pm UTC](https://community.hubspot.com/t/favicon-not-showing/64559/19 "2022-11-09T15:15:01Z")
Hi @kvlschaefer, Thank you for your previous updates. I just wanted to clarify the issue a bit further. The problem @frankbekker and I encountered was that the favicon setting under the mentioned Branding tag is not automatically synchronized with the website builder. Thanks to other members, we were already aware of the Branding tab under Account Defaults. Even after I added a favicon to that section, it was not shown anywhere. Personally, I had no other way but to manually add it using a line of code. It’s scrappy, but works for now. I just double-checked before writing this comment. The same issue persists, unfortunately. I hope something can be done about this soon! ---
**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\ **Post date:** [November 9, 2022, 3:22pm UTC](https://community.hubspot.com/t/favicon-not-showing/64559/20 "2022-11-09T15:22:33Z")
Hi @duonghiem87, Thank you for reaching back out and for describing this issue! Would you be able to please share a Loom video of this behavior you are running into? I’ll be happy to check to see if this expected behavior with the team. Thank you! Best, Kristen [Next page](https://community.hubspot.com/t/favicon-not-showing/64559.md?page=2)