Im trying to log an email that was sent to me.
I forward the mail to the myhubid@forward.hubspot.com
and also tried bcc to the bcc address.
A new user is created as excpected and the mail is logged and associated with the “FROM”-contact.
But it fails to associate with my own contact (the contact in the “TO” field) .
The contact I’m using when trying to log the mail is also a Super admin user.
How do I make it associate to the “To”-contact when logging an old email?
Same thing when I reply to a message and do a bcc in the reply. The address I’m sending from doesn’t get associated with email.