# Facing issue in importing contacts **URL:** \ **Category:** Tickets & Conversations\ **Tags:** contacts\ **Created:** [November 18, 2025, 10:21am UTC](https://community.hubspot.com/t/facing-issue-in-importing-contacts/142778 "2025-11-18T10:21:35Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Vanithavenkatac](https://avatars.discourse-cdn.com/v4/letter/v/76d3ee/32.png) [@Vanithavenkatac](https://community.hubspot.com/u/Vanithavenkatac)\ **Post date:** [November 18, 2025, 10:21am UTC](https://community.hubspot.com/t/facing-issue-in-importing-contacts/142778/1 "2025-11-18T10:21:35Z")
We are trying to import contacts into HubSpot, but when we click the import link, we are getting an error page: **“That page is nowhere to be found.”** We already tried: - Clearing browser cache - Using incognito mode - Logging out and logging in again - Trying from another PC and another internet connection But the issue remains. ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [November 18, 2025, 10:23am UTC](https://community.hubspot.com/t/facing-issue-in-importing-contacts/142778/2 "2025-11-18T10:23:14Z")
Hi @Vanithavenkatac, Which import link exactly are you referring to? Can you share a screenshot? Could you confirm that there is no restriction on your account (suspension or otherwise)? Has a super admin tried to import contacts to rule out permission issues? Are you on a paid subscription? Best regards ---
**Author:** ![Vanithavenkatac](https://avatars.discourse-cdn.com/v4/letter/v/76d3ee/32.png) [@Vanithavenkatac](https://community.hubspot.com/u/Vanithavenkatac)\ **Post date:** [November 18, 2025, 10:31am UTC](https://community.hubspot.com/t/facing-issue-in-importing-contacts/142778/3 "2025-11-18T10:31:30Z")
Dear Team, We are using the standard contact import link inside HubSpot. When we click \*Contacts → Import → Start an import\*, it redirects to the following URL and shows the error: There are \*no restrictions or suspensions\* on our account. We have been able to use the import feature earlier without any issues. Yes, a \*super admin\* has tried importing contacts as well, but the same error appears. We are on a \*free HubSpot plan\*. Import was working earlier, and we have already imported contacts previously. The issue started only recently. Regards, Vanitha V ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [November 18, 2025, 10:36am UTC](https://community.hubspot.com/t/facing-issue-in-importing-contacts/142778/4 "2025-11-18T10:36:42Z")
@Vanithavenkatac when did this issue start occurring? ---
**Author:** ![Vanithavenkatac](https://avatars.discourse-cdn.com/v4/letter/v/76d3ee/32.png) [@Vanithavenkatac](https://community.hubspot.com/u/Vanithavenkatac)\ **Post date:** [November 18, 2025, 10:40am UTC](https://community.hubspot.com/t/facing-issue-in-importing-contacts/142778/5 "2025-11-18T10:40:25Z")
Hi Team, We started facing issues from 2.30 pm itself Regards Vanitha V ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [November 18, 2025, 10:43am UTC](https://community.hubspot.com/t/facing-issue-in-importing-contacts/142778/6 "2025-11-18T10:43:52Z")
@Vanithavenkatac these issues occur occasionally. While I understand it’s an inconvenience and potentially blocker, typically these issues resolve over the course of 24 hours. As a free user, without access to HubSpot support (this here is a community of volunteers who do not work for HubSpot), this can’t be escalated unfortunately. ---
**Author:** ![chighsmith](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@chighsmith](https://community.hubspot.com/u/chighsmith)\ **Post date:** [November 18, 2025, 1:23pm UTC](https://community.hubspot.com/t/facing-issue-in-importing-contacts/142778/7 "2025-11-18T13:23:56Z")
Hi there @Vanithavenkatac, Thank you for posting to the Community! Could you please share a full-page screenshot of the error you are seeing? Cassie, Community Manager ---
**Author:** ![OguzOz](https://avatars.discourse-cdn.com/v4/letter/o/87869e/32.png) [@OguzOz](https://community.hubspot.com/u/OguzOz)\ **Post date:** [March 25, 2026, 9:35pm UTC](https://community.hubspot.com/t/facing-issue-in-importing-contacts/142778/8 "2026-03-25T21:35:09Z")
The “that page is nowhere to be found” error on the HubSpot import page usually points to one of these: **1. Permission issue** — import access is controlled separately in HubSpot. Go to Settings \> Users & Teams \> the relevant user \> Permissions, and check that “Import” is enabled under the CRM section. This is the most common cause. **2. Wrong URL** — if someone bookmarked an old import link or is clicking from an old email notification, it may point to a broken path. Navigate directly: Contacts \> top right corner \> Import, rather than using a direct URL. **3. Portal mismatch** — if the user is logged into multiple HubSpot accounts/portals, the link might be routing to the wrong portal ID. Once you resolve the access issue: if you find HubSpot’s native import flow frustrating for regular imports, there’s a tool called Emport ([emport.io](http://emport.io)) that handles field mapping automatically and catches duplicates before they land. Might save time on future imports.