# Facebook pixel wont recognise

**URL:** <https://community.hubspot.com/t/facebook-pixel-wont-recognise/86069>\
**Category:** Tickets & Conversations\
**Tags:** free\
**Created:** [July 25, 2023, 11:02am UTC](https://community.hubspot.com/t/facebook-pixel-wont-recognise/86069 "2023-07-25T11:02:55Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Sicops](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@Sicops](https://community.hubspot.com/u/Sicops)\
**Post date:** [July 25, 2023, 11:02am UTC](https://community.hubspot.com/t/facebook-pixel-wont-recognise/86069/1 "2023-07-25T11:02:55Z")

</div>

I have tried to set up our Facebook pixel in Hubspot and spoken to a member of their team and they have said there is a bug on Hubspot as all settings from Facebook are correct and when I try and load it I just get the following page which just continuously loads :

Would someone please advise?

 ![FB-HUBSPOT.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/2X/e/ed9aa08378af73ce07abe465751c18317f2383d2.jpeg)

---

<div class="post-metadata">

**Author:** ![TomM2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tomm2/32/70887_2.png) [@TomM2](https://community.hubspot.com/u/TomM2)\
**Post date:** [July 25, 2023, 2:19pm UTC](https://community.hubspot.com/t/facebook-pixel-wont-recognise/86069/2 "2023-07-25T14:19:05Z")

</div>

Hey @Sicops When you hit “update pixel” what are you seeing? does this happen for your in all browsers? Does this happen in an incognito browser?

Would you be able to capture any network errors you’re seeing ([there’s a guide on this here](https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/Troubleshooting-Toolkit-How-to-retrieve-network-errors/m-p/172039)) to see if this shows up with any additional information please?