# External opt-out contact list

**URL:** <https://community.hubspot.com/t/external-opt-out-contact-list/2106>\
**Category:** Lists, Lead Scoring & Workflows\
**Created:** [May 22, 2017, 10:15am UTC](https://community.hubspot.com/t/external-opt-out-contact-list/2106 "2017-05-22T10:15:48Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![PhilCA](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/philca/32/27794_2.png) [@PhilCA](https://community.hubspot.com/u/PhilCA)\
**Post date:** [May 22, 2017, 10:15am UTC](https://community.hubspot.com/t/external-opt-out-contact-list/2106/1 "2017-05-22T10:15:48Z")

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Hello,

Our customers are logging in to a separate portal for accessing all kinds of documents and also opting in or out of our newsletters. These same customers are also in our Hubspot database. I need to somehow change the status in Hubspot to “opt-out” (or “unsubscribe”) for those customers that have opted out from our customer portal. I have that “opt-out” contact list in a .csv format. Does anybody know how to import that into Hubspot in a way that will change the status of these contacts to op-out?

Thank you,

- Phil

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**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [May 22, 2017, 12:32pm UTC](https://community.hubspot.com/t/external-opt-out-contact-list/2106/2 "2017-05-22T12:32:43Z")

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Hey @PhilCA I think this might be what you are looking for: [How to import an opt-out list into your account](https://knowledge.hubspot.com/getting-started-with-hubspot-v2/how-to-import-an-opt-out-list-into-your-account).

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**Author:** ![PhilCA](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/philca/32/27794_2.png) [@PhilCA](https://community.hubspot.com/u/PhilCA)\
**Post date:** [May 22, 2017, 12:42pm UTC](https://community.hubspot.com/t/external-opt-out-contact-list/2106/3 "2017-05-22T12:42:31Z")

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Thanks Tommy! Do you know how Hubspot reconciles when you’re importing an opt-out contact that’s already in the Hubspot database as opt-in? Does it turn the existing contact into opt-out?

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**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [May 22, 2017, 1:38pm UTC](https://community.hubspot.com/t/external-opt-out-contact-list/2106/4 "2017-05-22T13:38:32Z")

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I’m not exactly sure - this might be something worth testing with one contact on your database. My educated guess is yes, but a test will prove that theory right/wrong! Let me know how it works on your end, I’ll do the same.

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**Author:** ![PhilCA](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/philca/32/27794_2.png) [@PhilCA](https://community.hubspot.com/u/PhilCA)\
**Post date:** [May 22, 2017, 3:16pm UTC](https://community.hubspot.com/t/external-opt-out-contact-list/2106/5 "2017-05-22T15:16:14Z")

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Hey Tommy, it worked as intended. Contacts that were in my database as opted-in previously, turned opted-out as a result of the import of the opt-out file. Thank you for your help.

- Phil

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<div class="post-metadata">

**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [May 23, 2017, 10:19am UTC](https://community.hubspot.com/t/external-opt-out-contact-list/2106/6 "2017-05-23T10:19:29Z")

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Same happened on my test! Happy to help 🙂