# Extension problem

**URL:** <https://community.hubspot.com/t/extension-problem/96102>\
**Category:** Outlook Sales Extension\
**Tags:** professional\
**Created:** [December 14, 2023, 2:20pm UTC](https://community.hubspot.com/t/extension-problem/96102 "2023-12-14T14:20:49Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Talui](https://avatars.discourse-cdn.com/v4/letter/t/74df32/32.png) [@Talui](https://community.hubspot.com/u/Talui)\
**Post date:** [December 14, 2023, 2:20pm UTC](https://community.hubspot.com/t/extension-problem/96102/1 "2023-12-14T14:20:49Z")

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![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/a/ca145cf20f4cf264adea232789f3a6686ae0f122.png)

Hi, My Hubspot to outlook connection isn’t working.

I’m using Outlook on Chrome.

I’ve already updated Chrome and relaunched it, done reconnection n the Integration tab in Hubspot, and still getting the extension “thinking” without opening the tab for logging emails and creating new contacts.

Thanks,

Tal (UI) Umanski

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**Author:** ![Jigar\_Thakker](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jigar_thakker/32/63606_2.png) [@Jigar\_Thakker](https://community.hubspot.com/u/Jigar_Thakker)\
**Post date:** [December 14, 2023, 3:15pm UTC](https://community.hubspot.com/t/extension-problem/96102/2 "2023-12-14T15:15:06Z")

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Hey @Talui

Hubspot to Outlook connection not working would be an incorrect Exchange URL, an outdated Exchange server, incorrect credentials, or a lack of permission to send mail on behalf of the specified sending account.

Kindly go through this Knowledgebase and try to troubleshoot this issue: [Troubleshoot errors when connecting an Exchange account](https://knowledge.hubspot.com/email-tracking/troubleshoot-errors-when-connecting-an-inbox-with-exchange)

Let me know if you have any follow-up questions.  
If my post was helpful in addressing your query, Support the community by indicating it as the solution.