# Exporting conversation loggs **URL:** \ **Category:** HubSpot Ideas\ **Tags:** conversations-inbox\ **Created:** [November 1, 2019, 8:56am UTC](https://community.hubspot.com/t/exporting-conversation-loggs/17007 "2019-11-01T08:56:00Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Marlize](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/marlize/32/26012_2.png) [@Marlize](https://community.hubspot.com/u/Marlize)\ **Post date:** [November 1, 2019, 8:56am UTC](https://community.hubspot.com/t/exporting-conversation-loggs/17007/1 "2019-11-01T08:56:00Z")
We are looking for a feature to download all conversation logs. Transcripts, timing on responses, system logs ---
**Author:** ![PJ\_McD](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pj_mcd/32/25270_2.png) [@PJ\_McD](https://community.hubspot.com/u/PJ_McD)\ **Post date:** [November 4, 2019, 7:19pm UTC](https://community.hubspot.com/t/exporting-conversation-loggs/17007/2 "2019-11-04T19:19:57Z")
Yes! Please consider adding this. We’d like to analyze the content in our conversations. In other words, we’d like to see what types of questions people are asking so we can inform future content and customer service. HubSpot support confirms that this is not available yet. ---
**Author:** ![rwong](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rwong/32/31383_2.png) [@rwong](https://community.hubspot.com/u/rwong)\ **Post date:** [October 26, 2020, 3:38am UTC](https://community.hubspot.com/t/exporting-conversation-loggs/17007/3 "2020-10-26T03:38:40Z")
Upvoting this on behalf of a customer. It would be useful to be able to export chat transcripts not just for individual chat conversations, but in bulk. This would allows customers to analyse how their customer support experience can be improved for instance based on how their support agents responded, or based off these visitors’ open-ended responses. ---
**Author:** ![ericacowan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ericacowan/32/70586_2.png) [@ericacowan](https://community.hubspot.com/u/ericacowan)\ **Post date:** [November 19, 2020, 8:36pm UTC](https://community.hubspot.com/t/exporting-conversation-loggs/17007/4 "2020-11-19T20:36:22Z")
Upvoted! Really want to be able to analyze and report on chat flows without looking through each individual chat. ---
**Author:** ![VeryDisco](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/verydisco/32/81360_2.png) [@VeryDisco](https://community.hubspot.com/u/VeryDisco)\ **Post date:** [December 7, 2020, 8:56pm UTC](https://community.hubspot.com/t/exporting-conversation-loggs/17007/5 "2020-12-07T20:56:10Z")
Agreed - and if transcripts would make it a lot more complex, I think exporting just the chat _details_ (chat times, assignee, resolution time, categories) would still be very helpful! ---
**Author:** ![AreebAhmad](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/areebahmad/32/76463_2.png) [@AreebAhmad](https://community.hubspot.com/u/AreebAhmad)\ **Post date:** [February 8, 2021, 12:28pm UTC](https://community.hubspot.com/t/exporting-conversation-loggs/17007/6 "2021-02-08T12:28:52Z")
Yes, this is a must-have feature. We should be able to export a particular conversation including all the emails in the thread for a ticket in Inbox. That is very helpful when you need to share the whole picture of a ticket/conversation internally with someone who is not on HubSpot + for future reference too. ---
**Author:** ![AlexaO](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/alexao/32/101739_2.png) [@AlexaO](https://community.hubspot.com/u/AlexaO)\ **Post date:** [June 30, 2021, 10:11am UTC](https://community.hubspot.com/t/exporting-conversation-loggs/17007/7 "2021-06-30T10:11:41Z")
This is an amazing idea and edfinitely something we want. When things go wrong and someone complains, it’s nice to have an easy way to create a report of all converastions and interactions. ---
**Author:** ![LCarry](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lcarry/32/29368_2.png) [@LCarry](https://community.hubspot.com/u/LCarry)\ **Post date:** [July 28, 2021, 7:46pm UTC](https://community.hubspot.com/t/exporting-conversation-loggs/17007/8 "2021-07-28T19:46:01Z")
this is a really important feature, especially if you are a company that has many clients with a lot of chat traffic. ---
**Author:** ![erica11](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/erica11/32/82448_2.png) [@erica11](https://community.hubspot.com/u/erica11)\ **Post date:** [October 28, 2021, 1:39am UTC](https://community.hubspot.com/t/exporting-conversation-loggs/17007/9 "2021-10-28T01:39:22Z")
We need to see this so we can create bots based off the enquiries people are typically sending through. ---
**Author:** ![KSchroeder](https://avatars.discourse-cdn.com/v4/letter/k/41988e/32.png) [@KSchroeder](https://community.hubspot.com/u/KSchroeder)\ **Post date:** [December 17, 2021, 4:44pm UTC](https://community.hubspot.com/t/exporting-conversation-loggs/17007/10 "2021-12-17T16:44:44Z")
We need to be able to pull a list of emails submitted via live chat to follow up and track their journey. ---
**Author:** ![ECammareri](https://avatars.discourse-cdn.com/v4/letter/e/8dc957/32.png) [@ECammareri](https://community.hubspot.com/u/ECammareri)\ **Post date:** [October 24, 2022, 1:49pm UTC](https://community.hubspot.com/t/exporting-conversation-loggs/17007/11 "2022-10-24T13:49:57Z")
Having this feature would help us better assist our clients especially when comminication becomes interrupted by loss of an employee. We need to know what was previously discussed/promised. ---
**Author:** ![asmas92](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/asmas92/32/14727_2.png) [@asmas92](https://community.hubspot.com/u/asmas92)\ **Post date:** [April 21, 2023, 2:00am UTC](https://community.hubspot.com/t/exporting-conversation-loggs/17007/12 "2023-04-21T02:00:07Z")
Yes please, this seems like a no brainer and a feature found in almost every other Live Chat tool. We need to be able to export conversations into a simple .csv or .xlsx format to analyse how visitors engage with live chat. ---
**Author:** ![RMiller88](https://avatars.discourse-cdn.com/v4/letter/r/7feea3/32.png) [@RMiller88](https://community.hubspot.com/u/RMiller88)\ **Post date:** [January 2, 2024, 4:01pm UTC](https://community.hubspot.com/t/exporting-conversation-loggs/17007/13 "2024-01-02T16:01:11Z")
This would be super helpful. HubSpot, please make this feature available!