As an update, pretty much all of our clients that we provided a tour of the Portal of have expressed interest in this self-servicing feature and think of as a standard feature to make it easier for them to report on tickets instead of relying on support to provide an export from their side.
Agree with the above. This is something we are facing as an issue, and is causing an adoption with the customer portal where it’s so limited we have to export data and modify it outside HubSpot for customer communication meetings. If they could do this themselves it would save much time on both sides.
Hello! My name is Hallie, and I’m a Program Manger on the CXM team. I’m excited to share that exporting tickets from the customer portal is now available! You can read more about this update here. We hope this helps.