When access a contact record all of the activity has been “collapsed” I’m assuming to save time and fit more activity on the page. This has severly affected productivity for myself and my colleagues because we have to spend the extra time for every contact expanding each and every activity for every contact. If we could at least have the option to have all activity expanded all the time rather than collapsed it would definitely help us, and I’m sure other users in other organizations.
agreed! theres a button now that says expand all however would be great if it saved your last choice to suit each sales person that uses the hubspot CRM similar to the way it saves your ticked checkboxes in the filter activity section.
Great idea - we just enquired about the same thing.
Agreed, a customer of mine needs this as well.
Hi everyone,
I’m Winnie Hien, the PM on the Activity Timeline.
I think we already solved for this. Today, your expanded/collapsed state persists across records. If you expand on one contact, it stays expanded when you navigate to the next one, and carries over to other record types like deals too.
Here’s a GIF showing that behavior.
Does that cover what you’re looking for? If I’m misreading the ask, let me know and I’ll take another look.
One thing I’m genuinely curious about while I have you: how often do you use expand all, and what are you actually looking for when you do?
We see in our data that the overwhelming use for expand/collapse toggle is to collapse down to a manageable view. We’ve heard over and over that expand all is more overwhelming than useful, especially with threaded emails. We’re actually weighing removing the expand functionality completely.
If expand all is a meaningful part of your workflow, I’d love to understand the specific case where it helps. Leave a comment in the thread, or send me a DM and we can get a call scheduled for me to understand how you use expand all.
Thanks,
Winnie