Exclude contacts from being recorded in the engagement reports

HubSpot Ideas
1

Hello,

Can I exclude contacts from being recorded in the engagement report for emails - especially internal staff?

But they can receive those emails though.

From a product design standpoint, I think extending a current feature in the settings tab, where you add the email addresses to exclude from logging/tracking in HubSpot.

This feature should also be extended to exclude email addresses, e.g., staff, specific email addresses, etc.

Thanks,

Kal

2

Yes, same here. I would like our hello@ or contact@ email addresses not to be recorded as a contact in Hubspot, and also not keep a record of all the emails that are being sent when they are CC’d. For example, jack@ sends a reply to a customer (which we want to record the emails) and will CC hello@ for some reasons. We don’t want hello@ to be added to Hubspot, and we don’t want all the emails to be kept under this “internal” contact.