Exam Session Lock Bug : "We couldn't start your exam" Error on Inbound Sales Certificate

Academy Study Groups
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Screenshot_19-8-2026_174554_app-eu1.hubspot.com
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Hi Academy Support Team,

I am on a free HubSpot tier account and am experiencing a backend session lock bug. i took the test a few weeks ago, I then logged a second attempt today and it failed to log the second score properly. Now when i click “retake exam” I receive the system error: we couldn’t start your exam. Please Try again. if this problem persists please contact us. Keep in mind i have already done the regular trouble shoots such as clearing cache in my browser and trying to take the test in a incognito and different browser which hasn’t worked.

Could an Academy Community Manager please look at my profile and manually reset/clear my active exam session log for the Inbound Sales Certification so I can start a fresh attempt please

Thank you.

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Hi there @liam.taylor.holmes1,

Thank you for reaching out to the Community! I will ping the Academy team and get back to you :slight_smile:

Cassie, Community Manager

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Hello @liam.taylor.holmes1 ,

Are you still having this issue on the exam? If you are still having this issue can you send me the HAR file so I can see what the error message is saying on the backend?

Thank you!

The Academy team

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hey,

I can’t find the exam here, so can you help me?

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Hii i am new one

8

Hello, new here. how can i get exam?

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Hey everyone,

Hope all is well.

Happy learning.

Best,

Fahad