Exam passed but marked as failed

Academy HubSpot Academy Support
1

Hi,
I completed the SEO certification course and received a 60/60 on the exam, but I receive a message as if I failed the course and did not receive the certification.
I had connectivity issues when taking the exam and had to reconnect to my Wi-Fi, but I did receive an email with the exam breakdown showing the same 60/60.

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Is there a way for the certification to be issued without retaking the exam?
Thank you

2

Hello @DRebellon ,

Thank you for reaching out to HubSpot Support! I’m happy to help out with this. I will reach out to my team to take a look at this!

Thank you!

Anissa

3

Hello @DRebellon ,

It has been updated! You should see your certificate now.

Thank you!

Anissa

4

I see it now. Thank you!
-David