I received the following error message: You passed the HubSpot Sales Hub Software exam. But we can’t generate your award. Pl…

Hello @TRP , Thank you for reaching out to the academy community page! I’m happy to help out with this. I see that the certi…

No, there was no link to click to get the award and no follow-up email either.

Hi Anissa, I’m having the same issue as TRP. I passed the Marketing Software Certification Exam but it says that the award …

I also received the same error message. What do we do? [Screenshot 2024-06-14 142825.png]

I also had the same issue today, 6/18: [Screenshot 2024-06-18 142600.png]

I’m also facing the same issue here [hb22_0-1720428478730.png]

Exam passed but award not generated

SHerbert June 14, 2024, 6:33pm 5

I also received the same error message. What do we do?

Topic		Replies	Views
Exam passed but award not generated HubSpot Academy Support	12	5327	June 24, 2025
Exam passed but not issued HubSpot Academy Support	3	2523	July 4, 2024
Can't generate certificate HubSpot Academy Support	1	5420	June 24, 2024
Exam passed but award not generated HubSpot Academy Support	1	267	May 18, 2026
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