Exam passed but award not generated

[TRP]

I received the following error message:

You passed the HubSpot Sales Hub Software exam. But we can’t generate your award. Please contact support.

I contacted Academy@ email address as advised but received an automated reply that it was not monitored and chat said they could not help.

Please let me know how to resolve.

[APernell]

Hello @TRP ,

Thank you for reaching out to the academy community page! I’m happy to help out with this. I see that the certificate was awarded 2 hours ago. Are you able to open the page in an incognito window?

Thank you!

Anissa

[TRP]

No, there was no link to click to get the award and no follow-up email either.

[KMcRae-Johns]

Hi Anissa,
I’m having the same issue as TRP.
I passed the Marketing Software Certification Exam but it says that the award cannot be generated and there’s no link to download it.

[SHerbert]

I also received the same error message. What do we do?

[EDarling3]

I also had the same issue today, 6/18:

[hb22]

I’m also facing the same issue here