# Exam Error **URL:** \ **Category:** HubSpot Academy Support\ **Created:** [September 8, 2024, 7:02am UTC](https://community.hubspot.com/t/exam-error/115956 "2024-09-08T07:02:56Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![PDharshini2](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@PDharshini2](https://community.hubspot.com/u/PDharshini2)\ **Post date:** [September 8, 2024, 7:02am UTC](https://community.hubspot.com/t/exam-error/115956/1 "2024-09-08T07:02:56Z")
I have completed all the videos in the Inbound Marketing course. However, while attempting the exam, it showed that my exam was over and I scored 0 marks, despite not seeing a single question. I tried again today, but the same issue occurred. I’m unsure how to proceed and would really appreciate any assistance to complete my course." ---
**Author:** ![SAHagan](https://avatars.discourse-cdn.com/v4/letter/s/f9ae1b/32.png) [@SAHagan](https://community.hubspot.com/u/SAHagan)\ **Post date:** [September 9, 2024, 3:56pm UTC](https://community.hubspot.com/t/exam-error/115956/2 "2024-09-09T15:56:12Z")
I just got off customer service about this. They told me to clear my cache. I am going to give the test another go but this happened to me twice. Will this count as my 2/3 test chances, HUB? ---
**Author:** ![PDharshini2](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@PDharshini2](https://community.hubspot.com/u/PDharshini2)\ **Post date:** [September 11, 2024, 8:25am UTC](https://community.hubspot.com/t/exam-error/115956/3 "2024-09-11T08:25:00Z")
how to contact to the customer service where is the contact support will you provide contact number to reach them ---
**Author:** ![PDharshini2](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@PDharshini2](https://community.hubspot.com/u/PDharshini2)\ **Post date:** [September 11, 2024, 8:26am UTC](https://community.hubspot.com/t/exam-error/115956/4 "2024-09-11T08:26:02Z")
I also have just one attempt but I dont know how to reach them and how to solve this problem