# Exam Error

**URL:** <https://community.hubspot.com/t/exam-error/115952>\
**Category:** HubSpot Academy Support\
**Created:** [September 7, 2024, 12:47pm UTC](https://community.hubspot.com/t/exam-error/115952 "2024-09-07T12:47:56Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jazminellanes](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jazminellanes/32/203787_2.png) [@jazminellanes](https://community.hubspot.com/u/jazminellanes)\
**Post date:** [September 7, 2024, 12:47pm UTC](https://community.hubspot.com/t/exam-error/115952/1 "2024-09-07T12:47:56Z")

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I finished the social media marketing course yesterday and was about to take the exam. **Within a second it showed time’s up immediately.** Contacted support and was told that it might have been just a glitch. **Retried after more than 12hrs, start exam button doesn’t work at all.** I’ve tried every recommendation here, **tried a different browser, cleared cache, removed all extensions, used incognito but still unable to take the exam.** I was really excited to get a certificate ☹

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**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\
**Post date:** [September 11, 2024, 10:14pm UTC](https://community.hubspot.com/t/exam-error/115952/2 "2024-09-11T22:14:35Z")

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Hello @jazminellanes ,

Thank you for reaching out to the academy community page! I’m happy to help out with this. Are you still have the issue taking the exam?

Thank you!

Anissa

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**Author:** ![jazminellanes](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jazminellanes/32/203787_2.png) [@jazminellanes](https://community.hubspot.com/u/jazminellanes)\
**Post date:** [September 12, 2024, 4:42am UTC](https://community.hubspot.com/t/exam-error/115952/3 "2024-09-12T04:42:46Z")

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I was able to take it via mobile phone. Not sure why that is