# Exam bug

**URL:** <https://community.hubspot.com/t/exam-bug/13977>\
**Category:** HubSpot Academy Support\
**Created:** [April 12, 2019, 3:00pm UTC](https://community.hubspot.com/t/exam-bug/13977 "2019-04-12T15:00:53Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Mo2a](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mo2a/32/5125_2.png) [@Mo2a](https://community.hubspot.com/u/Mo2a)\
**Post date:** [April 12, 2019, 3:00pm UTC](https://community.hubspot.com/t/exam-bug/13977/1 "2019-04-12T15:00:53Z")

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It happened two times in a row, I clicked start exam then “time’s up” appears saying that I scored 0/60. I am unable to take the exam.

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**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\
**Post date:** [April 12, 2019, 9:15pm UTC](https://community.hubspot.com/t/exam-bug/13977/2 "2019-04-12T21:15:45Z")

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Hi @Mo2a,

Can you confirm this issue occurs across multiple browsers and after clearing your cache?

Thank you,  
Jenny

cc @cbsembler

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**Author:** ![Mo2a](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mo2a/32/5125_2.png) [@Mo2a](https://community.hubspot.com/u/Mo2a)\
**Post date:** [April 21, 2019, 2:36pm UTC](https://community.hubspot.com/t/exam-bug/13977/3 "2019-04-21T14:36:57Z")

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Yes, that happened with firefox before clearing everything and after and even when I changed the browser.

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**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\
**Post date:** [April 26, 2019, 8:22pm UTC](https://community.hubspot.com/t/exam-bug/13977/4 "2019-04-26T20:22:23Z")

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Hi @Mo2a,

I apologize for the delay in getting back to you; do you mind sharing the name of the exam you are trying to complete.

Additionally if you can collect a [har file](https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/Troubleshooting-Toolkit-Collecting-a-HAR-file/td-p/20103)of what is happening when you try to take the exam, that would be great!

Thank you,  
Jenny