# Error: Your email was sent without tracking

**URL:** <https://community.hubspot.com/t/error-your-email-was-sent-without-tracking/32771>\
**Category:** Sales Email\
**Tags:** free\
**Created:** [March 5, 2021, 8:39pm UTC](https://community.hubspot.com/t/error-your-email-was-sent-without-tracking/32771 "2021-03-05T20:39:53Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![topherwilliams](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/topherwilliams/32/47092_2.png) [@topherwilliams](https://community.hubspot.com/u/topherwilliams)\
**Post date:** [March 5, 2021, 8:39pm UTC](https://community.hubspot.com/t/error-your-email-was-sent-without-tracking/32771/1 "2021-03-05T20:39:53Z")

</div>

I use the Brave browser with gmail. Every email I’m getting I get this error.

Has anyone has an issue with this?

 ![39135i71D742D87C8D2AF2.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/a/1/a185830dd954a6fb6dcf6111cb97150c0437eb72.jpeg)

---

<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [March 6, 2021, 6:32am UTC](https://community.hubspot.com/t/error-your-email-was-sent-without-tracking/32771/2 "2021-03-06T06:32:35Z")

</div>

Hi @topherwilliams,

The [HubSpot Sales Chrome extension](https://knowledge.hubspot.com/email-tracking/get-started-with-the-hubspot-sales-chrome-extension) was developed for Chrome, so it might not behave as expected in other browsers, especially since Brave has extensive privacy and tracking blocking features. Brave is also not on the [list of browsers supported by HubSpot](https://knowledge.hubspot.com/resources/which-browsers-are-supported-by-hubspot), unfortunately.

If the usual troubleshooting steps don’t work (clear cache and cookies, deactive all other extensions, remove and re-add HubSpot sales extension), you’ll probably have to switch to Chrome to use the HubSpot Sales Chrome extension.

Best regards!

---

<div class="post-metadata">

**Author:** ![topherwilliams](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/topherwilliams/32/47092_2.png) [@topherwilliams](https://community.hubspot.com/u/topherwilliams)\
**Post date:** [March 8, 2021, 4:03pm UTC](https://community.hubspot.com/t/error-your-email-was-sent-without-tracking/32771/3 "2021-03-08T16:03:44Z")

</div>

Thank you! That answers it.