# Error while updating E-Mail record from Contacts sheet

**URL:** <https://community.hubspot.com/t/error-while-updating-e-mail-record-from-contacts-sheet/116574>\
**Category:** CRM\
**Tags:** free\
**Created:** [September 18, 2024, 2:11pm UTC](https://community.hubspot.com/t/error-while-updating-e-mail-record-from-contacts-sheet/116574 "2024-09-18T14:11:03Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![BRancano](https://avatars.discourse-cdn.com/v4/letter/b/dc4da7/32.png) [@BRancano](https://community.hubspot.com/u/BRancano)\
**Post date:** [September 18, 2024, 2:11pm UTC](https://community.hubspot.com/t/error-while-updating-e-mail-record-from-contacts-sheet/116574/1 "2024-09-18T14:11:03Z")

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Dear Community,  
it seems there is an error when anyone in my office tries to update an E-Mail address from a contact directly from the Contacts sheet.  
It doesn’t seem to crash if you update the E-Mail directly pressing in the contact.  
I attach a screenshot of the error. Any Feedback is appreciated. Thank you.

 ![Screenshot 2024-09-18 at 10.51.24 AM.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/d/d0b827aef26fbaf15f307799592b77bb12c18de7.png)

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**Author:** ![kennedyp](https://avatars.discourse-cdn.com/v4/letter/k/49beb7/32.png) [@kennedyp](https://community.hubspot.com/u/kennedyp)\
**Post date:** [September 18, 2024, 10:16pm UTC](https://community.hubspot.com/t/error-while-updating-e-mail-record-from-contacts-sheet/116574/2 "2024-09-18T22:16:11Z")

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Hi [@BRancaño](https://community.hubspot.com/t5/user/viewprofilepage/user-id/814923)! Welcome to the Community-- happy to have you here 😊

I was not able to reproduce this behavior in my own account. Do you experience the same error when trying to update the contact email address from the main object page in an incognito browsing window or another browser?

Best,  
Kennedy

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**Author:** ![BRancano](https://avatars.discourse-cdn.com/v4/letter/b/dc4da7/32.png) [@BRancano](https://community.hubspot.com/u/BRancano)\
**Post date:** [September 23, 2024, 3:51pm UTC](https://community.hubspot.com/t/error-while-updating-e-mail-record-from-contacts-sheet/116574/3 "2024-09-23T15:51:37Z")

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Dear Kennedy,  
It seems the error remains while I try it on Google Chrome under an Incognito tab.  
Thank you for your response and feedback.  
Kind Regards,  
Bruno.

 ![Screenshot 2024-09-23 at 12.47.37 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/5/5b761a19695e23389919e45a27e9b58acccde8ce.png)

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**Author:** ![kennedyp](https://avatars.discourse-cdn.com/v4/letter/k/49beb7/32.png) [@kennedyp](https://community.hubspot.com/u/kennedyp)\
**Post date:** [September 24, 2024, 5:35pm UTC](https://community.hubspot.com/t/error-while-updating-e-mail-record-from-contacts-sheet/116574/4 "2024-09-24T17:35:57Z")

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Thank you for testing it out! What about the other properties--do you see the same behavior for Lead Status or Producto / ROL ?