# error when exporting contacts

**URL:** <https://community.hubspot.com/t/error-when-exporting-contacts/37714>\
**Category:** CRM\
**Created:** [May 21, 2021, 11:08am UTC](https://community.hubspot.com/t/error-when-exporting-contacts/37714 "2021-05-21T11:08:05Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![XRuiz](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/xruiz/32/30191_2.png) [@XRuiz](https://community.hubspot.com/u/XRuiz)\
**Post date:** [May 21, 2021, 11:08am UTC](https://community.hubspot.com/t/error-when-exporting-contacts/37714/1 "2021-05-21T11:08:05Z")

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hi all,

i get an email saying “your export is delivered” and there is a download button to get the xls or csv, but when i click on it i get this error message:

`{"status":"error","message":"Cookie is not authorized","correlationId":"7431f73c-e6f0-4ad2-b07d-3f5d1b44bcc0"}`

anyone can help here? thanks a lot! ximo

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<div class="post-metadata">

**Author:** ![sharonlicari](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sharonlicari/32/101479_2.png) [@sharonlicari](https://community.hubspot.com/u/sharonlicari)\
**Post date:** [May 21, 2021, 2:23pm UTC](https://community.hubspot.com/t/error-when-exporting-contacts/37714/2 "2021-05-21T14:23:11Z")

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Hola @XRuiz

¡Bienvenido a la Comunidad!

Normalmente este error puede estar relacionado con alguna extensión que tengas configurada en tu navegador, ej: AdBlocker, etc.

Te recomendaría que deshabilitaras las extensiones de tu navegador una por una para ver si alguna de ellas está causando un conflicto de fondo. ¿Podrías por favor deshabilitar tus extensiones? [Puedes encontrar aquí cómo hacerlo](https://support.google.com/chrome_webstore/answer/2664769?hl=es-419).

Espero que esto te sirva de ayuda

Saludos

Sharon

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<div class="post-metadata">

**Author:** ![XRuiz](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/xruiz/32/30191_2.png) [@XRuiz](https://community.hubspot.com/u/XRuiz)\
**Post date:** [May 21, 2021, 4:38pm UTC](https://community.hubspot.com/t/error-when-exporting-contacts/37714/3 "2021-05-21T16:38:16Z")

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Hi Sharon, regrettably that didnt work… 😞

I disabled completely my adblock and another extension i had but still i get same error:

`{"status":"error","message":"Cookie is not authorized","correlationId":"e82f8b80-328e-4275-a349-e15014c59742"}`

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<div class="post-metadata">

**Author:** ![XRuiz](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/xruiz/32/30191_2.png) [@XRuiz](https://community.hubspot.com/u/XRuiz)\
**Post date:** [May 24, 2021, 1:49pm UTC](https://community.hubspot.com/t/error-when-exporting-contacts/37714/4 "2021-05-24T13:49:38Z")

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hello? can i have any solution for this? thanks

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<div class="post-metadata">

**Author:** ![sharonlicari](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sharonlicari/32/101479_2.png) [@sharonlicari](https://community.hubspot.com/u/sharonlicari)\
**Post date:** [May 24, 2021, 3:52pm UTC](https://community.hubspot.com/t/error-when-exporting-contacts/37714/5 "2021-05-24T15:52:44Z")

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Hola @XRuiz

¿Haz intentado abrir el enlace desde una página desde incógnito? ¿Algún otro usuario tiene el mismo problema? ¿podrías enviarme una captura con el error?

Gracias

Sharon

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<div class="post-metadata">

**Author:** ![XRuiz](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/xruiz/32/30191_2.png) [@XRuiz](https://community.hubspot.com/u/XRuiz)\
**Post date:** [May 26, 2021, 9:26am UTC](https://community.hubspot.com/t/error-when-exporting-contacts/37714/6 "2021-05-26T09:26:00Z")

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hi sharon, actually that did work! i am getting an email with a link so my computer automatically opens a standard tab in my browser, but just copying and pasting to an incognito tab, everything goes smoothly. thank you very much for your patience!!