# Error when creating a new property. **URL:** \ **Category:** CRM\ **Created:** [May 12, 2022, 3:20pm UTC](https://community.hubspot.com/t/error-when-creating-a-new-property/56827 "2022-05-12T15:20:00Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![DLlort](https://avatars.discourse-cdn.com/v4/letter/d/d26b3c/32.png) [@DLlort](https://community.hubspot.com/u/DLlort)\ **Post date:** [May 12, 2022, 3:20pm UTC](https://community.hubspot.com/t/error-when-creating-a-new-property/56827/1 "2022-05-12T15:20:00Z")
I am getting an error when creating a new property. I encounter it every time I click the field type drop down menu in the Create a New Property wizard: ![DLlort_1-1652368737643.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/2/52078ba044f79c90641b1af1fbbf6027bcb19b09.png) ![DLlort_0-1652368639668.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/1/614b49f619f0aa3ec8b19580b0ef83734f1cf43d.png) I have tried multiple times over the last two days and am still seeing the error. I have tried in an incognito window and in multiple browsers as well. ---
**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\ **Post date:** [May 13, 2022, 2:36pm UTC](https://community.hubspot.com/t/error-when-creating-a-new-property/56827/2 "2022-05-13T14:36:17Z")
Hi @DLlort, Thank you for providing screenshots, checking internally we are unable to reproduce this behavior on the account associated with your email. Are you still getting this error? If so could you please clean your cache following these instructions here? Thank you, Kristen ---
**Author:** ![DLlort](https://avatars.discourse-cdn.com/v4/letter/d/d26b3c/32.png) [@DLlort](https://community.hubspot.com/u/DLlort)\ **Post date:** [May 13, 2022, 4:16pm UTC](https://community.hubspot.com/t/error-when-creating-a-new-property/56827/3 "2022-05-13T16:16:09Z")
The issue is still occurring after clearing all cache and cookies. ---
**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\ **Post date:** [May 17, 2022, 5:52pm UTC](https://community.hubspot.com/t/error-when-creating-a-new-property/56827/4 "2022-05-17T17:52:23Z")
Hi @DLlort, Can I have you try to create a property in a different browser, please? If you are able to reproduce it across different browsers, can you let me know which ones produce this error? Thank you, Kristen ---
**Author:** ![DLlort9](https://avatars.discourse-cdn.com/v4/letter/d/3e96dc/32.png) [@DLlort9](https://community.hubspot.com/u/DLlort9)\ **Post date:** [May 18, 2022, 2:12pm UTC](https://community.hubspot.com/t/error-when-creating-a-new-property/56827/5 "2022-05-18T14:12:15Z")
It occurs on both Chrome and Firefox. ---
**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\ **Post date:** [May 18, 2022, 3:40pm UTC](https://community.hubspot.com/t/error-when-creating-a-new-property/56827/6 "2022-05-18T15:40:26Z")
Hi @DLlort9, Thanks for letting us know! Would you be able to please[collect a HAR file](https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/Troubleshooting-Toolkit-Collecting-a-HAR-file/m-p/20103) while attempting to create the property and send it to me via a private message? Thank you! Best, Kristen ---
**Author:** ![DLlort](https://avatars.discourse-cdn.com/v4/letter/d/d26b3c/32.png) [@DLlort](https://community.hubspot.com/u/DLlort)\ **Post date:** [May 13, 2022, 4:16pm UTC](https://community.hubspot.com/t/error-when-creating-a-new-property/56827/7 "2022-05-13T16:16:20Z")
The issue is still occurring after clearing all cache and cookies. It also occurs in an incognito window. ---
**Author:** ![DLlort9](https://avatars.discourse-cdn.com/v4/letter/d/3e96dc/32.png) [@DLlort9](https://community.hubspot.com/u/DLlort9)\ **Post date:** [May 18, 2022, 4:35pm UTC](https://community.hubspot.com/t/error-when-creating-a-new-property/56827/8 "2022-05-18T16:35:44Z")
Hi, Kristen. I have the HAR file, but I get an error that says the file type isn’t supported when trying to attach it to a private message. ![DLlort9_0-1652891735484.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/a/0a86077630b20fe65207791d93c0ce26c8ca70fc.png) ---
**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\ **Post date:** [May 18, 2022, 4:48pm UTC](https://community.hubspot.com/t/error-when-creating-a-new-property/56827/9 "2022-05-18T16:48:54Z")
Hi @DLlort9, Thanks for flagging this! I’ve sent you a private message to follow up on this. Best, Kristen ---
**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\ **Post date:** [May 18, 2022, 6:29pm UTC](https://community.hubspot.com/t/error-when-creating-a-new-property/56827/10 "2022-05-18T18:29:24Z")
Hi @DLlort, Thank you for the HAR file! I’ve reached out to our team to get further clarification on this error. I’ll update this thread once we’ve investigated this! Best, Kristen ---
**Author:** ![DLlort9](https://avatars.discourse-cdn.com/v4/letter/d/3e96dc/32.png) [@DLlort9](https://community.hubspot.com/u/DLlort9)\ **Post date:** [May 17, 2022, 5:41pm UTC](https://community.hubspot.com/t/error-when-creating-a-new-property/56827/11 "2022-05-17T17:41:48Z")
I am getting an error each time I try to create a new property. ![DLlort9_0-1652809229288.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/0/0fa3472b225fede298ada52033e77ed72bf2274d.png) I have tried clearing cache and cookies and opening HubSpot in an incognito window (in both Chrome and Firefox) and the issue persists. I have even tried deleting and recreating my entire CRM account and it didn’t solve the problem. I start seeing the error as soon as I try to create the fourth custom property on my list. ---
**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\ **Post date:** [May 18, 2022, 8:49pm UTC](https://community.hubspot.com/t/error-when-creating-a-new-property/56827/12 "2022-05-18T20:49:56Z")
Hi @DLlort9, Can you take me through the exact steps you’re taking when attempting to create the dropdown property? Does the error appear regardless of what values you are putting in? At what point does the error appear during the property creation process? If it would be easier, you can also share a Loom video or a screen recording of you trying to create the property. Thank you! Best, Kristen ---
**Author:** ![DLlort9](https://avatars.discourse-cdn.com/v4/letter/d/3e96dc/32.png) [@DLlort9](https://community.hubspot.com/u/DLlort9)\ **Post date:** [May 18, 2022, 8:56pm UTC](https://community.hubspot.com/t/error-when-creating-a-new-property/56827/13 "2022-05-18T20:56:13Z")
Definitely. I click Settings from the Contacts tab, then Properties, Create Property, select Contact Information from the Group dropdown, regardless of the label I enter, when I click the Field Type dropdown menu on the next screen, I’m taken immediately to that error. ---
**Author:** ![DLlort9](https://avatars.discourse-cdn.com/v4/letter/d/3e96dc/32.png) [@DLlort9](https://community.hubspot.com/u/DLlort9)\ **Post date:** [May 18, 2022, 9:01pm UTC](https://community.hubspot.com/t/error-when-creating-a-new-property/56827/14 "2022-05-18T21:01:32Z")
https://www.loom.com/embed/a36519e8e49f47dfadb38cc55bac256b ---
**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\ **Post date:** [May 19, 2022, 7:51pm UTC](https://community.hubspot.com/t/error-when-creating-a-new-property/56827/15 "2022-05-19T19:51:53Z")
Thank you so much, @DLlort9! I’ve shared this with the team. I’ll reach back out when I have another update 🙂 Best, Kristen ---
**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\ **Post date:** [May 25, 2022, 12:06pm UTC](https://community.hubspot.com/t/error-when-creating-a-new-property/56827/16 "2022-05-25T12:06:25Z")
Hi @DLlort / @DLlort9, Thanks for your patience! Can you collect the following files for me, please? - Try creating a property using Chrome with **all browser extensions disabled** , and then generate a new **HAR file** if possible. - Collect a [Console Log](https://support.google.com/docs/thread/1873663/collecting-console-logs-chrome-browser-only?hl=en) to show any console errors that are being generated when you try to create a property. Thanks! Best, Kristen ---
**Author:** ![gMaster](https://avatars.discourse-cdn.com/v4/letter/g/4491bb/32.png) [@gMaster](https://community.hubspot.com/u/gMaster)\ **Post date:** [May 24, 2022, 5:11pm UTC](https://community.hubspot.com/t/error-when-creating-a-new-property/56827/17 "2022-05-24T17:11:39Z")
I am also having this exact issue. ---
**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\ **Post date:** [May 24, 2022, 7:09pm UTC](https://community.hubspot.com/t/error-when-creating-a-new-property/56827/18 "2022-05-24T19:09:54Z")
Hi @gMaster, Thanks for reaching out! If you’re still experiencing the issue, may I get you to clear your cache and cookies, please? I’ve included a couple of step-by-step articles below from Google below for you. [Google | Clear cache and cookies](https://support.google.com/accounts/answer/32050) [Google | Incognito mode](https://support.google.com/chrome/answer/95464) Thank you! Best, Kristen ---
**Author:** ![gMaster](https://avatars.discourse-cdn.com/v4/letter/g/4491bb/32.png) [@gMaster](https://community.hubspot.com/u/gMaster)\ **Post date:** [May 24, 2022, 10:52pm UTC](https://community.hubspot.com/t/error-when-creating-a-new-property/56827/19 "2022-05-24T22:52:38Z")
It happens after clearing cache and cookies. I also tried both Chrome and Firefox. ---
**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\ **Post date:** [May 25, 2022, 12:11pm UTC](https://community.hubspot.com/t/error-when-creating-a-new-property/56827/20 "2022-05-25T12:11:45Z")
Hi @gMaster, Thanks for reaching back out! Can you take me through the exact steps you’re taking when attempting to create the dropdown property? Does the error appear regardless of what values you are putting in? At what point does the error appear during the property creation process? If it would be easier, you can also share a Loom video or a screen recording of you trying to create the property. Thanks! Best, Kristen [Next page](https://community.hubspot.com/t/error-when-creating-a-new-property/56827.md?page=2)