# Error when clicking on pictures

**URL:** <https://community.hubspot.com/t/error-when-clicking-on-pictures/17345>\
**Category:** Lead Capture Tools\
**Created:** [November 21, 2019, 8:14pm UTC](https://community.hubspot.com/t/error-when-clicking-on-pictures/17345 "2019-11-21T20:14:38Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![teamhandy](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/teamhandy/32/44643_2.png) [@teamhandy](https://community.hubspot.com/u/teamhandy)\
**Post date:** [November 21, 2019, 8:14pm UTC](https://community.hubspot.com/t/error-when-clicking-on-pictures/17345/1 "2019-11-21T20:14:38Z")

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I’m getting an error when I try to click on a picture that was submitted by a customer via forms. When I try to open up the form submission properties and click on the hyperlink for the picture they submitted, this is the error I get.

`{"status":"error","message":"This app-cookie does not have proper permissions! (requires any of [form-uploaded-file-access, dont-use-dummy])","correlationId":"37403e04-b4ec-429a-91b1-0b47935e54a3","requestId":"8d70a1f4-b37a-464e-bcda-80b109a82c8d"}`

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**Author:** ![sharonlicari](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sharonlicari/32/101479_2.png) [@sharonlicari](https://community.hubspot.com/u/sharonlicari)\
**Post date:** [December 2, 2019, 10:24am UTC](https://community.hubspot.com/t/error-when-clicking-on-pictures/17345/2 "2019-12-02T10:24:55Z")

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Hey @teamhandy

I am wondering if you still having this issue, if so could you please send me a screenshot from where you can see this error?

Thank you

Sharon

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**Author:** ![VincentBCD](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/vincentbcd/32/18373_2.png) [@VincentBCD](https://community.hubspot.com/u/VincentBCD)\
**Post date:** [December 2, 2019, 11:05am UTC](https://community.hubspot.com/t/error-when-clicking-on-pictures/17345/3 "2019-12-02T11:05:30Z")

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Hello Sharon,

We have a similar problem detected this morning. User aren’t able anymore to download file which have been uploaded via a form if they’re not connected to hubspot with an account of our company. Of course our process are totally broken with this new behavior.

Any idea ?

Regards

Vincent

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<div class="post-metadata">

**Author:** ![teamhandy](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/teamhandy/32/44643_2.png) [@teamhandy](https://community.hubspot.com/u/teamhandy)\
**Post date:** [February 20, 2020, 5:35pm UTC](https://community.hubspot.com/t/error-when-clicking-on-pictures/17345/4 "2020-02-20T17:35:54Z")

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It’s working now. Thank you.

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**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [August 26, 2023, 11:25am UTC](https://community.hubspot.com/t/error-when-clicking-on-pictures/17345/5 "2023-08-26T11:25:23Z")

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Clicking on customer-submitted pictures shows an error. Think of it like a clogged[plumbing camera](https://www.hathorncorp.com/plumbing-sewer-cameras)– clicking the link is like opening a valve to see the image, but something’s blocking it. Check the link and picture to clear the blockage and see the pictures without errors.