As a Super Admin I’m blocked from accessing some workflows.
When I try to access several built by a deactivated user I get “Sorry. You don’t have permission to view this workflow.”
However, I am able to access other workflows created by the same user.
Hi @gleveille ,
It sounds strange that being Super admin you are unable to view all the workflows. Here I would suggest you to confirm once that you really are superadmin in account or its just a custom team name kept in the account.
Thanks!
Hi @deepikaverma -
Thanks for the suggestion! I’ve just re-comfirmed that I am a Super Admin. I’ve been managing our tenent for about 3 1/2 years and this is the first issue I’ve had with permissioning. I also have paid seats for Sales Enterprise and Service Professional under the same user ID.
I agree that it’s odd I can’t access the workflow. If you have any other suggestions, please let me know. Thanks!
By any chance, was the workflow called something like “Create Lead Upon Contact LCS Update”?
I stumbled upon this WF recently and it’s messing up lots of automations I’ve set up. Did you get any updates on what it is and how to access it/erase it?
I just started getting this workflow update as well, and I can’t access it as a Super Admin. Anyone know what it is?
I had this same issue, and other colleagues told me the same. I know HubSpot has a private beta where they are updating the Workflows tool, so my best guess is that it’s a little bug. I did raise a ticket and got no reply 
Hi everyone! I’m having the same issue. A few contacts were created by a workflow, and the activity details show ‘Create Lead Upon Contact.’ Does anyone know how to fix this or where this setting is located? Thanks!
Hey there, I was looking into this today and I believe it’s an automation in the Lead Object settings.
Settings > Objects > Leads > Automate (Tab)
The first toggle can be turned off to disable automatic lead creation, so that you can configure your own workflow.
I haven’t actually done this but from what I’m seeing this is what might be it.
Thanks, but I don’t see this tab. Limited permission (again) though me being super admin?
Hi @TLindström,
Thanks for posting here!
@gilian is correct in this case! If you’re referring to the ‘create a lead’ setting like the comments above your’s then you can toggle this off like seen in this guide here - https://knowledge.hubspot.com/object-settings/set-up-lead-pipeline-automation
(Settings > Objects > Leads > Pipelines > Automate)
I hope this helps!
Sam, Community Manager
