# Error setting up PhoneBurner Sync App

**URL:** <https://community.hubspot.com/t/error-setting-up-phoneburner-sync-app/118683>\
**Category:** HubSpot-built Apps\
**Tags:** integrations\
**Created:** [October 18, 2024, 3:38pm UTC](https://community.hubspot.com/t/error-setting-up-phoneburner-sync-app/118683 "2024-10-18T15:38:19Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Jumble7](https://avatars.discourse-cdn.com/v4/letter/j/7ab992/32.png) [@Jumble7](https://community.hubspot.com/u/Jumble7)\
**Post date:** [October 18, 2024, 3:38pm UTC](https://community.hubspot.com/t/error-setting-up-phoneburner-sync-app/118683/1 "2024-10-18T15:38:19Z")

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##### Trying to set up the PhoneBurner Data Sync app and I’m getting this error:

##### Couldn’t connect to PhoneBurner

User error on remote account for appId=“284307” reason=“FAILED” message=“”

Anybody know the solution to this?

I’m on the free version, btw.

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**Author:** ![Shadab\_Khan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/shadab_khan/32/12293_2.png) [@Shadab\_Khan](https://community.hubspot.com/u/Shadab_Khan)\
**Post date:** [October 20, 2024, 8:55am UTC](https://community.hubspot.com/t/error-setting-up-phoneburner-sync-app/118683/2 "2024-10-20T08:55:50Z")

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@Jumble7 ,

Sounds like an account specific issue to me I would connect with Support first, or maybe you just dont have admin rights in both platforms

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**Author:** ![FAlexander7](https://avatars.discourse-cdn.com/v4/letter/f/6f9a4e/32.png) [@FAlexander7](https://community.hubspot.com/u/FAlexander7)\
**Post date:** [January 15, 2025, 10:18am UTC](https://community.hubspot.com/t/error-setting-up-phoneburner-sync-app/118683/3 "2025-01-15T10:18:57Z")

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It sounds like you’re running into a connection issue with the PhoneBurner Sync app. Since you’re using the free version, it’s possible that some features might be restricted.

Here are a few things to try:

1. Double-check your login credentials and make sure your account is active.
2. Ensure that you’re using the correct app ID and that it matches what’s in your PhoneBurner account.
3. Try restarting the app or reinstalling it.
4. If it still doesn’t work, you might want to reach out to PhoneBurner support—there might be an issue on their end.

Hope that helps!