# \[ERROR RESOLVED\] 'Connect with your email' error **URL:** \ **Category:** CRM\ **Tags:** email-tracking\ **Created:** [January 25, 2017, 5:39pm UTC](https://community.hubspot.com/t/error-resolved-connect-with-your-email-error/841 "2017-01-25T17:39:13Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![leleriva](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/leleriva/32/82518_2.png) [@leleriva](https://community.hubspot.com/u/leleriva)\ **Post date:** [January 25, 2017, 5:39pm UTC](https://community.hubspot.com/t/error-resolved-connect-with-your-email-error/841/1 "2017-01-25T17:39:13Z")
when i go to the email tab to write an email this message appear: Connect with your email Sorry. Your email account is no longer connected to HubSpot CRM. Please reconnect now so that your email thread can be recorded. i try to connect gmail but still dont work. can you please help? many thanks Emanuele ---
**Author:** ![BrettLanguirand](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/brettlanguirand/32/39945_2.png) [@BrettLanguirand](https://community.hubspot.com/u/BrettLanguirand)\ **Post date:** [January 25, 2017, 7:06pm UTC](https://community.hubspot.com/t/error-resolved-connect-with-your-email-error/841/2 "2017-01-25T19:06:39Z")
Hello @leleriva, Thank you for your question. Can you please go to Settings in the top middle navigation, click Gmail and Outlook in the left column, and verify that your inbox is connected? It should look like this: ![connected inbox.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/e/3ef2bd89224cdce75d4261e13671f9571616a3aa.png) If the “Connected Inbox” box doesn’t indicate that your inbox is connected, you’ll want to connect it. It might be worth it to clear your browsers cookies and cache if you conitnue to experience difficulty. Please let me know if this doesn’t change anything. Any screenshots or additional details will be helpful as well. Thanks, Brett ---
**Author:** ![leleriva](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/leleriva/32/82518_2.png) [@leleriva](https://community.hubspot.com/u/leleriva)\ **Post date:** [January 25, 2017, 7:37pm UTC](https://community.hubspot.com/t/error-resolved-connect-with-your-email-error/841/3 "2017-01-25T19:37:18Z")
Hello Brett, thanks for the answer, 1) i eliminate browsers cookies and cache but still it doesent work. 2) the inbox is connected like your picture 3) when i click on email it says that the account in not connected 😞 any other suggestion? thanks Emanuele ---
**Author:** ![Sasha](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sasha/32/9140_2.png) [@Sasha](https://community.hubspot.com/u/Sasha)\ **Post date:** [January 25, 2017, 7:44pm UTC](https://community.hubspot.com/t/error-resolved-connect-with-your-email-error/841/4 "2017-01-25T19:44:02Z")
I’m also having the same problem. The settings tell me I’m connected but when I go to type and email I get the same error message. Please advise on how to rectify? ---
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [January 25, 2017, 7:44pm UTC](https://community.hubspot.com/t/error-resolved-connect-with-your-email-error/841/5 "2017-01-25T19:44:14Z")
I have the same situation. ---
**Author:** ![leleriva](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/leleriva/32/82518_2.png) [@leleriva](https://community.hubspot.com/u/leleriva)\ **Post date:** [January 25, 2017, 7:49pm UTC](https://community.hubspot.com/t/error-resolved-connect-with-your-email-error/841/6 "2017-01-25T19:49:11Z")
![Schermata 2017-01-25 alle 20.31.02.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/e/a/ea27f4032b81c44ff151634b26af9207b8b180a5.png) email issue This is what i see, happened today ---
**Author:** ![Sasha](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sasha/32/9140_2.png) [@Sasha](https://community.hubspot.com/u/Sasha)\ **Post date:** [January 25, 2017, 7:54pm UTC](https://community.hubspot.com/t/error-resolved-connect-with-your-email-error/841/7 "2017-01-25T19:54:26Z")
I’ve even tried to disconnect it completely so I can try again. It won’t delete!!! ---
**Author:** ![leleriva](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/leleriva/32/82518_2.png) [@leleriva](https://community.hubspot.com/u/leleriva)\ **Post date:** [January 25, 2017, 7:57pm UTC](https://community.hubspot.com/t/error-resolved-connect-with-your-email-error/841/8 "2017-01-25T19:57:36Z")
i did the same too , anithing lef to do? ---
**Author:** ![leleriva](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/leleriva/32/82518_2.png) [@leleriva](https://community.hubspot.com/u/leleriva)\ **Post date:** [January 25, 2017, 7:59pm UTC](https://community.hubspot.com/t/error-resolved-connect-with-your-email-error/841/9 "2017-01-25T19:59:51Z")
are u having the problem today or even yesterday? if is today might be a software bug to fix or an update ---
**Author:** ![BrettLanguirand](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/brettlanguirand/32/39945_2.png) [@BrettLanguirand](https://community.hubspot.com/u/BrettLanguirand)\ **Post date:** [January 25, 2017, 8:12pm UTC](https://community.hubspot.com/t/error-resolved-connect-with-your-email-error/841/10 "2017-01-25T20:12:43Z")
**UPDATE (3:12PM EST 1/25/17):** An internal ticket has been filed with the Hubspot Development team to investigate what might be causing some users to not be able to send emails to contacts from the contact record in the CRM. As soon as an update is available, it will be posted here. Thank you for your patience while we work on getting this resolved. ---
**Author:** ![leleriva](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/leleriva/32/82518_2.png) [@leleriva](https://community.hubspot.com/u/leleriva)\ **Post date:** [January 25, 2017, 8:24pm UTC](https://community.hubspot.com/t/error-resolved-connect-with-your-email-error/841/11 "2017-01-25T20:24:08Z")
Thanks you @BrettLanguirand , have a nice evening E.R ---
**Author:** ![leleriva](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/leleriva/32/82518_2.png) [@leleriva](https://community.hubspot.com/u/leleriva)\ **Post date:** [January 25, 2017, 9:06pm UTC](https://community.hubspot.com/t/error-resolved-connect-with-your-email-error/841/12 "2017-01-25T21:06:42Z")
dont know yours but mine now is working, back to normal. that was a super fast fixing ![16x16_smiley-happy.png.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/2/22d5e40d253def47f5f4ea7f0e3e70be19010689.png) have a nice evening to all. ciao Emanuele ---
**Author:** ![BrettLanguirand](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/brettlanguirand/32/39945_2.png) [@BrettLanguirand](https://community.hubspot.com/u/BrettLanguirand)\ **Post date:** [January 25, 2017, 9:15pm UTC](https://community.hubspot.com/t/error-resolved-connect-with-your-email-error/841/13 "2017-01-25T21:15:47Z")
**UPDATE (4:11PM EST 1/25/17): The problem that was causing some users to be prompted to connect their inbox when it was already connected has been resolved.** **If you continue to experience difficulty, please let us know.** ---
**Author:** ![Sasha](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sasha/32/9140_2.png) [@Sasha](https://community.hubspot.com/u/Sasha)\ **Post date:** [January 25, 2017, 9:17pm UTC](https://community.hubspot.com/t/error-resolved-connect-with-your-email-error/841/14 "2017-01-25T21:17:02Z")
Thanks…mine is working now 🙂 ---
**Author:** ![leleriva](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/leleriva/32/82518_2.png) [@leleriva](https://community.hubspot.com/u/leleriva)\ **Post date:** [January 25, 2017, 8:03pm UTC](https://community.hubspot.com/t/error-resolved-connect-with-your-email-error/841/15 "2017-01-25T20:03:53Z")
![Schermata 2017-01-25 alle 20.31.02.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/e/a/ea27f4032b81c44ff151634b26af9207b8b180a5.png) email issue ---
**Author:** ![007](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/007/32/39641_2.png) [@007](https://community.hubspot.com/u/007)\ **Post date:** [January 25, 2017, 7:52pm UTC](https://community.hubspot.com/t/error-resolved-connect-with-your-email-error/841/16 "2017-01-25T19:52:15Z")
I am having the same issue. ---
**Author:** ![antoniomadams](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/antoniomadams/32/68653_2.png) [@antoniomadams](https://community.hubspot.com/u/antoniomadams)\ **Post date:** [January 25, 2017, 7:59pm UTC](https://community.hubspot.com/t/error-resolved-connect-with-your-email-error/841/17 "2017-01-25T19:59:06Z")
I am also having this problem. Email shows that it is connected and hubspot is an authorized app in Office 365.