# Error - Loading contact in inbox page **URL:** \ **Category:** CRM\ **Tags:** free\ **Created:** [December 16, 2020, 1:35pm UTC](https://community.hubspot.com/t/error-loading-contact-in-inbox-page/29252 "2020-12-16T13:35:13Z")\ **Posts on this page:** 1\ **Showing post:** 3
**Author:** ![GTrilha](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gtrilha/32/52876_2.png) [@GTrilha](https://community.hubspot.com/u/GTrilha)\ **Post date:** [December 17, 2020, 1:39pm UTC](https://community.hubspot.com/t/error-loading-contact-in-inbox-page/29252/3 "2020-12-17T13:39:20Z")
Actually it is happenning in others computers and in icognito mode.. The error scenario is this: 1 - I receive in my gmail account every new lead as a new email. 2 - My gmail account is connected to hubspot Inbox. 3 - A new lead comes it creates a new chat message in my inbox, and the contact comes with the lead name, but the email is the same for all the leads that comes. 4 - So, the last lead that came in my inbox works fine, as the image below: And I was able to edit the contact and change it e-mail in the right panel. 5- But all the leads that came before the last changed it name to unkown visitor, and it doesnt load the right panel to change it values. As you can see in the image below: ![35628iD0124D09F123AC7E.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/2X/d/d428a3fd4149868d11bbf323290ec6a57b9fa60d.jpeg) I`m trying to understand and notify about this problem because we`ve been using hubspot inbox like that normally for more than a year, and only this week this error started to happend. Thanks in advance! --- _[View the full topic](https://community.hubspot.com/t/error-loading-contact-in-inbox-page/29252)._