# Error in view certificate link **URL:** \ **Category:** HubSpot Academy Support\ **Created:** [March 28, 2018, 11:41am UTC](https://community.hubspot.com/t/error-in-view-certificate-link/8293 "2018-03-28T11:41:18Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Pritish](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pritish/32/32521_2.png) [@Pritish](https://community.hubspot.com/u/Pritish)\ **Post date:** [March 28, 2018, 11:41am UTC](https://community.hubspot.com/t/error-in-view-certificate-link/8293/1 "2018-03-28T11:41:18Z")
Hi there, I completed the inbound certification today i.e. 28th march,2018. I was able to view my certificate online but after an hour or so when tried to access it I got this error message: “status”:“error”,“message”:“internal error”,“correlationId”:“af31b475-3a2e-47d1-b9bb-ee44da367697”,“requestId”:“fda6538b20c2741ed165fd923c6c549a” I am not able to access the link that I gave on my linkedin profile, the error message I am getting is mentioned below: This XML file does not appear to have any style information associated with it. The document tree is shown below. I must say that this experience is not a pleasant one and is highly ironical considering the fact that inbound is all about attracting users and converting them to leads. ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [March 29, 2018, 3:37pm UTC](https://community.hubspot.com/t/error-in-view-certificate-link/8293/2 "2018-03-29T15:37:29Z")
Hi @Pritish, This is a known issue that the team is currently investigating. I am going to attach your profile to the list to ensure that when the issue is resolved you will be able to load your certificate! I will also update this thread once I have more information. Thanks, Jenny ---
**Author:** ![Pritish](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pritish/32/32521_2.png) [@Pritish](https://community.hubspot.com/u/Pritish)\ **Post date:** [March 29, 2018, 4:42pm UTC](https://community.hubspot.com/t/error-in-view-certificate-link/8293/3 "2018-03-29T16:42:53Z")
Thank you Jsowyrda, For your help let me inform you that I have completed the certification also from a different email id after I couldn’t access the certificate with the old email id. Unfortunately, I couldn’t access the certificate even with the alternate email id. That means I completed the certification twice successfully with scores 54 and 49, but to no avail. For your help, the two email ids are: [pritish1991.behera@gmail.com](mailto:pritish1991.behera@gmail.com) pritish.behera.2017@iimu.ac.in I would highly appreciate if you could resolve the problem in both my accounts so that I can access my certificates online. ---
**Author:** ![Pritish](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pritish/32/32521_2.png) [@Pritish](https://community.hubspot.com/u/Pritish)\ **Post date:** [March 30, 2018, 6:59am UTC](https://community.hubspot.com/t/error-in-view-certificate-link/8293/4 "2018-03-30T06:59:47Z")
Hi Jenny, For your help I am giving my email ids to you through which I completed my certification. For your information I am mentioning my email ids which i used to complete my certification twice. I completed it the second time with a different email because I couldn’t access with the first id but it didn’t work with the second email id either. Here they are: [Pritish1991.behera@gmail.com](mailto:Pritish1991.behera@gmail.com) pritish.behera.2017@iimu.ac.in I would highly appreciate if you could resolve for both my ids ---
**Author:** ![Pritish](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pritish/32/32521_2.png) [@Pritish](https://community.hubspot.com/u/Pritish)\ **Post date:** [March 30, 2018, 1:00pm UTC](https://community.hubspot.com/t/error-in-view-certificate-link/8293/5 "2018-03-30T13:00:03Z")
Hi Jenny, Thanks for replying, I completed my certification from an alternate id on the same day as that of the 1st one as I couldn’t access it through the first id, however, I couldn’t access my certificate from the 2nd id either. I would appreciate if you could resolve this so that I can access my certificates from both the accounts. Both the ids are as follows: [pritish1991.behera@gmail.com](mailto:pritish1991.behera@gmail.com) pritish.behera.2017@iimu.ac.in Regards, Pritish ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [April 3, 2018, 3:52pm UTC](https://community.hubspot.com/t/error-in-view-certificate-link/8293/6 "2018-04-03T15:52:06Z")
Hey @Pritish, The root of this issue has been resolved and you should now be able to view your certification. Thanks, Jenny ---
**Author:** ![Pritish](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pritish/32/32521_2.png) [@Pritish](https://community.hubspot.com/u/Pritish)\ **Post date:** [April 3, 2018, 4:18pm UTC](https://community.hubspot.com/t/error-in-view-certificate-link/8293/7 "2018-04-03T16:18:53Z")
Hi [@jennysowyrda](https://community.hubspot.com/t5/user/viewprofilepage/user-id/3685), I appreciate very much that the matter was resolved at the earliest and thank you for taking the trouble to resolve it. I am eagerly waiting for other certifications. You guys must be having an excellent customer service record. I will surely recommend hubspot to my contacts. Thank you again and have a nice day. Regards, Pritish