# Error in Excercise

**URL:** <https://community.hubspot.com/t/error-in-excercise/99320>\
**Category:** HubSpot Academy Support\
**Created:** [February 2, 2024, 3:31pm UTC](https://community.hubspot.com/t/error-in-excercise/99320 "2024-02-02T15:31:14Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![CateMele](https://avatars.discourse-cdn.com/v4/letter/c/85e7bf/32.png) [@CateMele](https://community.hubspot.com/u/CateMele)\
**Post date:** [February 2, 2024, 3:31pm UTC](https://community.hubspot.com/t/error-in-excercise/99320/1 "2024-02-02T15:31:14Z")

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Hello, i’ve done the excercise to create an account in Hubspot but I don’t find the button “Exercise Complete”.

 ![Screenshot 2024-02-02 alle 16.30.25.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/c/1cbcc6b3bb17122371404647200e264616eecc83.png)

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**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\
**Post date:** [February 2, 2024, 4:29pm UTC](https://community.hubspot.com/t/error-in-excercise/99320/2 "2024-02-02T16:29:09Z")

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I am Hello @CateMele ,

Thank you for reaching out to the academy community page! I’m happy to help out with this. Can you try a few

troubleshooting steps:

1. First, make sure your browser is up to date with the latest version - sometimes a software update can resolve odd behavior issues.

2. Try logging into your portal in your browser’s incognito or private browsing mode. This will rule out any potential caching issues. [Clear cache in a browser](https://knowledge.hubspot.com/website-pages/clear-your-browser-cache)

If it ends up being a browser cache issue, here are some instructions on how to clear your cache:

3. If the problem persists, try logging into your portal using a different browser. This will tell us if the issue is related to any settings or add-ons in your current browser. If you don’t have another browser currently installed on your computer, you can download one here: [https://browsehappy.com](https://browsehappy.com/)

4. If that fails, try logging in from a different computer to rule out any settings on your current computer.

5. If that fails, try connecting to a different network - some networks have their own security settings and firewalls that will hamper the performance of certain websites.

6. Turn off all your extentions.

Thank you!

Anissa

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<div class="post-metadata">

**Author:** ![CateMele](https://avatars.discourse-cdn.com/v4/letter/c/85e7bf/32.png) [@CateMele](https://community.hubspot.com/u/CateMele)\
**Post date:** [February 5, 2024, 11:09am UTC](https://community.hubspot.com/t/error-in-excercise/99320/3 "2024-02-05T11:09:46Z")

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Thank you so much Anissa! The problem has been successfully solved!  
Have a nice week,  
Caterina