# Error finding deal owner during import.

**URL:** <https://community.hubspot.com/t/error-finding-deal-owner-during-import/36578>\
**Category:** CRM\
**Tags:** object\
**Created:** [May 1, 2021, 1:41pm UTC](https://community.hubspot.com/t/error-finding-deal-owner-during-import/36578 "2021-05-01T13:41:23Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![EbarakHossain](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ebarakhossain/32/18191_2.png) [@EbarakHossain](https://community.hubspot.com/u/EbarakHossain)\
**Post date:** [May 1, 2021, 1:41pm UTC](https://community.hubspot.com/t/error-finding-deal-owner-during-import/36578/1 "2021-05-01T13:41:23Z")

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Hi friends,

I have the following problem during importing deals.

Error Code: COULD\_NOT\_FIND\_OWNER

Object: Deal

Reason: Can’t find an owner with name or email ‘Roy Wijaya’ (from column ‘hubspot\_owner\_id’)

My excel sheet column header:

Header: Deal Owner

Value: [roy.wijaya@avow.com](mailto:roy.wijaya@avow.tech)

this person is an user (free) on our HubSpot portal.

Wondering! where is the problem?

Many thanks in advance for your kind assistance.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [May 1, 2021, 2:02pm UTC](https://community.hubspot.com/t/error-finding-deal-owner-during-import/36578/2 "2021-05-01T14:02:29Z")

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Hi @EbarakHossain,

Very curious – you’ve probably checked the obvious causes? Has the user signed up to HubSpot with this exact email address (check under _Settings_ \> _Users & Teams_)? Have you emptied the cell and manually typed the email address, making sure there aren’t any additional characters in there (e.g. added spaces)?

Is this occurring for all cells including Roy’s email address or just one?

Best regards!

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**Author:** ![EbarakHossain](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ebarakhossain/32/18191_2.png) [@EbarakHossain](https://community.hubspot.com/u/EbarakHossain)\
**Post date:** [May 1, 2021, 5:43pm UTC](https://community.hubspot.com/t/error-finding-deal-owner-during-import/36578/3 "2021-05-01T17:43:24Z")

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@karstenkoehler , yes cleaned up the data especially the deal owner field once again and used the .csv download and it worked. Unfortunately, the .xls download gave me much trouble. Happy that it’s okay with zero error.

Many thanks for your kind advice as always.

Cheers!

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [May 1, 2021, 6:48pm UTC](https://community.hubspot.com/t/error-finding-deal-owner-during-import/36578/4 "2021-05-01T18:48:16Z")

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Glad you were able to resolve the issue, @EbarakHossain!